An exciting opportunity has arisen at Control Union Certifications at Navi Mumbai, India for MANAGER – OPERATIONS (AGRICULTURE & SUSTAINABILITY CERTIFICATIONS). As the Manager – Operations (Agriculture & Sustainability Certifications) you will be responsible for management of the entire gamut of programme and related operational activities for our Agri and Sustainability line of certifications services. The position has the main responsibility of streamlining and maintaining efficient process flow, while ensuring compliance with quality management system. This will thus involve setting objectives and accountabilities for the division. Are you a self-driven, innovative, systematic, service-oriented person and possess leadership skills and do you want to be part of our international network? Then we are looking for you! Tasks and responsibilities Supervision of all the processes of certification cycle for all programs under Agriculture & Sustainability Certifications to ensure implementation of the policies, processes and procedures for accreditation Closely monitor and review entire certification cycle by introducing critical control points across the processes and procedures Supervise certification decision and NC closure by working closely with the Certifiers and Scheme Manager to ensure and review the independence and impartiality of the certification process Supervise qualifications and competence matrix in consultation with the Quality Manager Perform gap analysis and facilitate training and harmonization activities, as applicable Assessment of adequacy of resources for optimum utilisation and request requisition of additional resources Attend to routine techno-commercial business queries for existing clients Perform risk assessment of existing and potential clients Supervise credit control by ensuring follow-up on invoicing and payments in consultation with the Finance team ­Responsiveness to and, as applicable, resolution of complaints and appeals Participate Internal/ External audits; and in root cause analysis and identification of solutions Participate in optimizing Quality Management System, in compliance with the current versions of ISO/IEC 17065 Facilitate development of (new) certification programs Maintain professional and good relations with all the stakeholders Assist GM in legal and statutory matters of the sub-divisions Assist in preparing monthly and quarterly performance and progress reports with the GM with regards to budget, sales, new business leads, market growth and regulatory compliance Assist GM with operational inputs for yearly management review Requirements Postgraduate in Management would be advantageous Minimum 10 years of experience in the certification industry at operational level Minimum 5 years of experience of people management Experience maintaining/ compliance of accreditations as per ISO/IEC 17065 Excellent decision making, conflict management and motivational skills Excellent command of English in speech and in writing Resourceful, analytical with strong interpersonal skills Proven inclination towards continual improvement, innovation and technology Proficiency with MS Office Adaptability to work with culturally diversified team Handling clients, staff and superiors with professional ethics and transparency Our Company From our roots in agricultural inspections, Control Union have been operating for over 100 years and by now are engaged in many fields including inspections, certifications, logistics, collateral management and risk management etc. Our in-depth knowledge and experience covers all aspects of the supply chain in many industries including agriculture, textile, energy, forestry and sustainability etc. Show more Show less

As a Business Development Manager at Industrial Inspections in Navi Mumbai, India, you will play a key role in generating business leads, nurturing client relationships, and identifying opportunities across various business verticals. Your exceptional communication and interpersonal skills will be crucial in this position. Extensive knowledge of the Oil & Gas industry and Industrial Inspections is essential, including familiarity with Manufacturing Units, Refineries, and Warehouses. Your responsibilities will include generating business leads, identifying opportunities with new and existing clients, and collaborating with operations to enhance services. You will provide expert advisory services, handle techno-commercial queries, lead tender processes, and assess risks associated with clients. Monitoring client satisfaction, maintaining outstanding levels, and submitting performance reviews will be part of your routine tasks. To excel in this role, you should have a background in Engineering or a related discipline with a postgraduate degree in Business Administration (Marketing). A minimum of 10 years of experience in marketing/sales within the Oil and Gas industry is required, along with knowledge of Inspection schemes and the tender process. Conflict resolution skills, proficiency in English and local languages, and strong analytical and presentation abilities are essential. You will be expected to develop marketing and sales strategies, ensure client acquisition targets are met, and maintain strong relationships with existing clients. Additionally, organizing trainings, workshops, and staying updated on industry developments will be part of your responsibilities. Proficiency in MS Office and a willingness to travel extensively within the country are also necessary for this role. If you are a self-driven, service-oriented individual committed to integrity and quality, and if you are eager to contribute to an international network, we invite you to join our team at Control Union Industrial Inspections. Our company delivers high-quality independent inspection services globally, providing asset owners with control over their equipment while ensuring consistency and excellence in our offerings.,