Contractor

Join the Veradigm Team as a Product Support Intern!

Why Veradigm?
At Veradigm, we're at the forefront of providing innovative healthcare technology solutions, and we believe in empowering our team to grow, learn, and make a real impact. If you're looking for a dynamic role that offers growth potential, hands-on experience, and the opportunity to work with cutting-edge technology, this is the place for you!

Role Overview

We are seeking passionate and driven individuals to join our team as Product Support Intern. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the opportunity for you!

Key Responsibilities:

The primary purpose of this role is to-

• Provide product support to customers via the telephone and/or Internet (e.g., instant message, email)
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Assess nature of product or service issues and resolve support problems.
• Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.

Skills –

• Excellent verbal & written communication skills
• Good analytical and problem-solving skills.
  
  

Shifts - Ready to work in US shifts in 8:00 PM EST to 10:00 am EST operational Support environment for 5 days in a week.

Hybrid, Pune

• Strong Communicator: Excellent verbal and written communication skills are essential to thrive in this role.
• Analytical Thinker: A natural problem solver with a knack for troubleshooting and thinking outside the box.
• Tech-Knowledge: Comfortable with basic technical concepts and eager to learn

• Competitive Salary
• Career Growth: Performance-based opportunity to transition to a Full-Time Employee (FTE) with competitive CTC and additional benefits.
• Work-Life Balance: Enjoy Saturday and Sunday off, with a schedule that aligns with US shifts.

• Educational Background: Graduates with a B.Com, BCA, BSc, BA (with a strong interest in computers), or related fields are encouraged to apply.
• Tech & Troubleshooting Skills: A basic understanding of technical concepts and troubleshooting abilities will help you succeed in this role.

Why Work at Veradigm?

• Impact: Every day, you'll contribute to improving healthcare solutions that matter.
• Growth: Opportunities for career advancement and skill development.
• Culture: Join a team that values collaboration, transparency, and continuous learning.

Ready to make an impact and grow your career with us? Apply today and take the first step toward an exciting journey with Veradigm!

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.