Position: Total Rewards Administrator, People Services Site Location: Hyderabad, India Hours: 40 hours and may be asked to work over-time on occasion (M-F 9:00am-6:00pm) Is this a long-term role: 12 months Possible to convert: Conversion is not expected Job Description: People Services is one of the key faces” to Micron team members, offering a centralized online portal for reporting People-related issues, answering questions, and performing People Services transactions and requests. As a People Services Administrator assigned to the Total Rewards Functional team at Micron Technology, Inc., your daily responsibilities will be focused on work we support for our Global Total Rewards teams. You will respond to and track customer requests and inquiries, support People systems and programs, and contribute to the People Services Knowledgebase and Standard Operating Procedures to improve processes and achieve high standards for first-request resolutions and providing best in class customer service. You will support People Services Total Rewards daily operations and projects to drive continuous improvement of People Services. You will also be expected to drive continuous improvement of (Mean Time to Respond), prompt resolutions and identify opportunities for self-service options, and ensure that Service Level Agreements are met. Responsibilities and Tasks: Handle process requests and transactions in a prompt and accurate manner, as per the defined SLAs, using the platforms of Workday, SAP, ServiceNow/ Administer changes to worker data (i.e., leave approvals, benefits, Leave Transfers, benefit billing, updating vendors, etc.) Excellence in customer service management, as per the Total Rewards Functional Workstream objectives and SLAs, by providing prompt and relevant responses to requests and queries received through ServiceNow/, emails and calls. Utilize the knowledge base to research or troubleshoot request/enquiries as needed to provide responses and clarifications to improve first call/time resolution. Provide Requestor with Information, Or Refer or Escalate to The Appropriate Resource Ownership of management and maintenance of Personnel and Organizational program level Records Use escalation matrix in an initiative-taking manner to bring specific incidents to attention of SMEs/Supervisor Update personnel information in People systems and tools in a prompt and accurate manner Provide inputs to Supervisor/Manager regarding changes, gaps, or improvements, as needed. Receive Training from Service Manager or Appropriate Party for New or Changed Services Updating and management of Standard Operating Procedures and knowledge base on a frequent basis which includes Identifying repetitive questions or requests that can be addressed through the self-service model (PeopleNow/, FAQ, Employee/Manager Self Service) Participate in data validation, UAT of People systems and applications. Support People System Transactions and Programs Across the Employee Lifecycle across the People functional areas globally Escalate issues to service managers or other appropriate party, as needed Provide input to service manager regarding changes, gaps, or improvements, as needed Complete and maintain any assigned or required training from Micron Support projects as assigned, which includes driving improvement projects to enhance People Services team’s accuracy and efficiency in delivering People Services and time savings. Ensure confidentiality of Human Resources related information and data. Maintain knowledge of and apply company safety, labor, and ethics policies. Education: Required Bachelor's Degree in any discipline Effective communication skills in English and Malay and learning agility At least 1-2 years working experience in benefit related work Resilience and Tenacity in managing changes Ability to work with all levels Able to commit a minimum of 12 months contract Preferred Bachelors Degree or equivalent experience Business Human Resource Management Experience in ServiceNow, Workday & SAP systems People Services Skills and Qualifications: Excellent communication skills (writing and verbal) and the ability to communicate with team members and management at all levels in the company Demonstrated organizational skills/ time management and prioritize a high-volume workload and the ability to multitask to meet deadlines in a fast-changing environment Demonstrated customer service orientation and skills, with the ability to interact with a wide variety of people in a professional manner Strong attention to detail and quality, with the ability to work effectively in a team environment Demonstrated ability to deal and work with worker and company related confidential information Proficiency with Microsoft Office (Excel, Word, Outlook) Basic knowledge of SharePoint Experience with SAP ERP HCM (Enterprise Resource Planning, Human Capital Management) software (helpful but not required) Problem-solving and analytical skills Experience in Human Resources, Customer Service Center or Shared Service Center environment Ability to learn processes quickly in a virtual environment and able to be self-sufficient by leveraging SOPs and other tools to complete work Willing to work virtually and work site location as needed
