Content Design Vice President

Join our team as a Vice President of Content Design in the Lending Innovation team, where you will play a key role in developing and executing content plans to create inclusive and user-friendly product experiences. Your expertise in content design and architecture will be instrumental in shaping customer experiences and driving innovation. Collaborate with cross-functional teams to lead strategically important initiatives and provide guidance on narrative structure. Your role will involve creating engaging content that effectively communicates complex concepts to a diverse audience, championing inclusive design, and contributing to the success of JPMorgan Chase's user experience design efforts. Responsibilities: - Develop and implement content design strategies for various product components, ensuring alignment with business requirements and user experience goals. - Conduct discovery workshops with designers to understand the narrative and content architecture needed to make products intuitive and highly usable. - Utilize content models and taxonomies to design and structure digital content for guiding customers through the experience and simplifying technical concepts. - Collaborate with cross-product teams to establish consistent voice and narrative structures across products and services. - Advocate for inclusive language for a diverse audience, ensuring positive interactions throughout the customer journey. Required Qualifications, Capabilities, and Skills: - 5+ years of experience in content design, editing, writing, and strategy for digital products. - Ability to design effective content architecture for enhanced user experience and easy navigation. - Proficiency in written and verbal storytelling to clarify complex concepts for diverse audiences. - Experience in facilitating workshops for product and experience design, creating compelling content journeys. - Strong technical literacy and understanding of content platforms" impact on user experience. Preferred qualifications, capabilities, and skills: - Ability to showcase recent work as examples.,