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Salesforce
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Consumption Lead 8

Consumption Lead 8

Salesforce

7 - 11 years

8 - 12 Lacs

Mumbai Maharashtra India

Posted:1 week ago| Platform: Foundit logo

Apply

Skills Required

Jupyter Notebooks R snowflake

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:

Customer Success Leadership:
Serve as a trusted advisor to customers, influencing their outcomes and accelerating Data Cloud & Agentforce consumption.
Strategic Engagement:
Partner with strategic customers to understand their business and technical goals, and create tailored plans to drive adoption and ROI.
Cross-functional Collaboration:
Work closely with sales, product, engineering, and support teams to ensure a seamless customer experience.
Onboarding & Enablement:
Lead customer onboarding, ensure successful go-lives, and guide continuous consumption post-sale, ensuring full integration of Data Cloud & Agentforce into their operations.
Value Realization:
Develop and execute strategies that deliver business value, helping customers achieve their goals while driving scalable consumption and growth.
Technical Guidance:
Provide deep product expertise to customers, including hands-on guidance on Data Cloud & Agentforce architecture and best practices.
Risk Mitigation & Problem Resolution:
Proactively identify and address potential risks, working with customers and internal teams to mitigate challenges and keep projects on track.
Executive Relationships:
Build strong, long-lasting relationships with customer executives and key decision-makers to ensure sustained success and value from the Salesforce platform.
Feedback Loop:
Collaborate with Salesforce Product teams to provide customer feedback, advocate for product improvements, and contribute to future feature development.

Required Experience and Skills:

Experience:
7+ years in customer-facing roles involving Data, AI, Analytics, and CRM solutions, with a proven track record in guiding customers to success.
Technical Expertise:
Strong technical background with hands-on experience in CRM, Data Architecture, and AI/ML technologies. Expertise in Salesforce platforms (Admin, Advanced Admin), marketing tools (Salesforce Marketing Cloud), and modern cloud data platforms (Snowflake, Databricks, BigQuery, RedShift).
AI & ML Knowledge:
Experience with machine learning, AI concepts (both predictive and generative AI), and communicating technical concepts effectively to both technical and non-technical audiences.
Industry Expertise:
In-depth understanding of industry-specific use cases, integration patterns, and how to leverage data architecture to deliver business value.
C-Level Communication:
Proven ability to influence and communicate effectively with senior executives, guiding difficult conversations and driving action.
Proactive & Independent:
A self-starter who thrives in an autonomous role, with the ability to manage tasks independently while collaborating with remote teams and customers.
Data Ethics & Privacy:
Commitment to upholding data security, privacy, and ethical standards while ensuring customers comply with relevant regulations.
Facilitation Skills:
Expertise in facilitating workshops, whiteboarding sessions, and discovery conversations that uncover customer needs and drive innovative solutions.

Technical Abilities:

Salesforce Platform Knowledge:
In-depth knowledge of Salesforce's cloud solutions and hands-on experience with Salesforce Clouds, including Data Cloud and Agentforce.
Data Architecture & Analytics Tools:
Experience with modern cloud data platforms (e.g., Snowflake, Databricks), analytics tools (e.g., Tableau, Looker, Power BI), and programming frameworks (e.g., Python, R, Jupyter Notebooks).
Machine Learning & AI Expertise:
Hands-on experience with machine learning frameworks, including predictive and generative AI models, and the ability to integrate these into customer solutions.
Emerging Technologies:
Passion for exploring and experimenting with new AI technologies, including large language models (LLMs) and agent-based systems.

Preferred Qualifications:

Hands-on experience in building and deploying 0-1 products at startups or large companies.
Advanced certifications in Salesforce or related technologies.
Strong network within the Salesforce ecosystem and industry-specific knowledge.

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