11 Consumer Complaints Jobs

The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times maximising sales through selling, providing excellent service and retail standards contributing to efficiencies through adhering to store/ Brand/ Company Procedures and guidelines Understand daily/weekly targets Ensure personal awareness of all additional sales avenues ie eventing, Omni and digital channels, etc Keep up to date with competitor activities and missed opportunities Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image. Deliver the Brand Strategy, ensuring the delivery of an effective local plan Plan and implement local marketing events initiatives, aligned to Retailer activity. Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture Be an Ambassador for the Brand lead the way to ensure Brand values are represented and bought to life. Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate Use digital tools to ensure knowledge is kept up to date Deliver a consumer recruitment and retention strategy to grow a loyal consumer base. Develop up to date knowledge of product in order to ensure we'deliver an industry leading experience and the product meets the consumers needs. Operations Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing) Review retail standards on a daily basis ensuring they are maintained to the required standard Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk Ensure all information requests are fulfilled accurately, within deadlines set Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to Ensures that all health safety responsibilities and all areas of operational activity achieve a minimum overall grading of Acceptable during audits. Commerciality Manage daily replenishment, taking appropriate action where necessary Maximise sales performance by utilising all commercial reports before making commercial decisions Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines Identify trends and make suggestions to enhance product performance. Qualifications Experience in a fast paced retail and/or consumer facing environment Ability to drive self development Commercial understanding and awareness of industry Effective communication, organisation and prioritisation skills

- Focusing and Achieving Monthly / Quarterly / Annually Operational Plan (Sales Target). - Responsible to achieve sales targets through secondary sales and enhance market share through Retailers. - Provide customers with the appropriate selection, sampling of products in response of their inquiries and provide quotations accordingly. - Build consumer/influencer connect as per the region to build brand awareness and generate leads for the Retailers / Dealers. - Managing Sales through Super Sales Software. - Responsible to maintain records of all sales leads and customer accounts in DMS. - Responsible to Deal with Consumer Complaints effectively upholding Company’s values. - Responsible to fill Questionnaire in Super Sales App for each Retailer, take feedback from retailers & share relevant information’s with Support Team at Head Office - Responsible for Daily Market visits to keep an eye on Market Status, Competitors activities, Scheme Activations. - Responsibility to handle BTL activities (Branding, Sampling and other promotional activities like Contractors Meet, Local Meets, Exhibitions etc.)

Description The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by \u00b7 reflecting a credible and professional Brand image to all internal and external consumers at all times \u00b7 maximising sales through selling, providing excellent service and retail standards \u00b7 contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines \u00b7 Understand daily/weekly targets \u00b7 Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc. \u00b7 Keep up to date with competitor activities and missed opportunities \u00b7 Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image. \u00b7 Deliver the Brand Strategy, ensuring the delivery of an effective local plan \u00b7 Plan and implement local marketing & events initiatives, aligned to Retailer activity. \u00b7 Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind\u2043set and a surprise and delight culture \u00b7 Be an Ambassador for the Brand \u2043 lead the way to ensure Brand values are represented and bought to life. \u00b7 Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate \u00b7 Use digital tools to ensure knowledge is kept up to date \u00b7 Deliver a consumer recruitment and retention strategy to grow a loyal consumer base. \u00b7 Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumers needs. Operations \u00b7 Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing) \u00b7 Review retail standards on a daily basis ensuring they are maintained to the required standard \u00b7 Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes \u00b7 Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk \u00b7 Ensure all information requests are fulfilled accurately, within deadlines set \u00b7 Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed \u00b7 Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to \u00b7 Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of Acceptable during audits. Commerciality \u00b7 Manage daily replenishment, taking appropriate action where necessary \u00b7 Maximise sales performance by utilising all commercial reports before making commercial decisions \u00b7 Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales \u00b7 Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control \u00b7 Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines \u00b7 Identify trends and make suggestions to enhance product performance. Qualifications . Experience in a fast\u2043paced retail and/or consumer facing environment \u00b7 Ability to drive self\u2043development \u00b7 Commercial understanding and awareness of industry \u00b7 Effective communication, organisation and prioritisation skills ", "

- Lead, coach, and motivate a team of sales representatives to achieve sales targets and drive revenue growth - Develop and implement effective sales strategies and tactics to maximize sales opportunities - Monitor and analyze sales performance metrics to identify areas of improvement and implement corrective actions - Build and maintain strong relationships with key clients and actively seek new business opportunities - responsible for maximum revenue generation from the designated region Good Communication Interpersonal Skill,Strategic Planning,Negotiation Skill,Analytical Thinking,Business Acumen,Change Management , Communication , Conflict Management,Customer Relationship Management This role will play a crucial role in driving sales and managing a team of sales field force. With a focus on building strong customer relationships and exceeding sales targets, he/she will have a direct impact on companys achievement. - Responsible for Primary sales and enhance market share of Product Range through Distributors. - Preparing and Implementing Route Plan / Beat Plans for Field Staff and guiding them for achieving secondary sales targets. - Appointment of Distributors / Dealers / Retailers. Ensuring profitability of distributor dealers by timely settling claims, damages and growing business. - Educate Motivate and Coach Field Staff and Distributor Sales Team and handholding.Building rapport as well as controlling Team. - Check DSR for FS on weekly basis and take corrective measures as and when needed. - Drive Sales through Super Sales Software. - Drive Volume and Growth in the given Territory, responsible to plan and communicate various strategies. - Operate Schemes within the allotted budget. - Recognizing new Selling Opportunities; Penetration and Visibility in a given territory. - Handle BTL activities (Branding, Sampling and other promotional activities likeContractors Meet, Local Meets, Exhibitions etc.) - Daily Market visit - understanding market status, competitor activity, scheme activation designing, key retailer and distributor visit. - Consumer Complaints effectively upholding Company s values. - Daily Market visits to keep an eye on Market Status, Competitors activities, SchemeActivations and also visiting Key Retailers and Distributors. - Educate, Motivate and Coach the Distributor Sales Team and handholding. Buildingrapport as well as controlling Distributor Team - Work towards ensuring sales force capability development by providing necessary inputs into development of training content to the HR Team

* Investigate non-conformances & consumer complaints, lead completion of root cause analysis * Implement corrective actions, monitor progress & improvements * Drive continuous improvement on quality standards, requirements & best practices Required Candidate profile * Good Computer & Communication skills * QC Tools Knowledge * Kaizen

The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute. Will be working in consumer dispute Email operations process Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute Ensure all emails are responded to correctly and completely within the prescribed SL A Must be able to draft responses independently as template responses are to be used selectively Identify escalate probable escalations or sensitive issues for faster resolution Working on multiple applications and preparing credit report post analyzing complaints Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track re solution of disputes/complaints Willing to work on Weekends / Holidays / Shift extension as per Business Requirement Willing to work in Permanent Work from Office as per Business Requirement Should be comfortable with access restricted area Model which has been implemented across India GCC. Should be flexible to make Out calling to members /Consumer on need basis. Need to maintain Quality and Accuracy scores as per the business requirements. Impact Youll Make: Minimum Graduate degree in any stream Must have minimum 1-3 years of experience in Banking operations or BPO or the BFSI industry Excellent communication skills (English) both verbal and written Good command over spoken Hindi should be able read and comprehend consumer complaints in Hindi . Able to work in fast-paced energy, flexible and should be able to handle workload Should have handled escalation/complaint desk related to banking or insurance products Strong Customer centric service attitude, analytical, and creative problem-solving skills are required Experience in Credit Bureaus would be preferred Strong Team player Good knowledge of MS - office This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Rep I, Business Operations

The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports or scores or dispute. Will be working in consumer dispute Email operations process Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute Ensure all emails are responded to correctly and completely within the prescribed SLA Must be able to draft responses independently as template responses are to be used selectively Identify escalate probable escalations or sensitive issues for faster resolution Working on multiple applications and preparing credit report post analyzing complaints Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints Willing to work on Weekends / Holidays / Shift extension as per Business Requirement Willing to work in Permanent Work from Office or Hybrid Model as per Business Requirement Need to maintain Quality and Accuracy scores as per the business requirements. Impact Youll Make: Minimum Graduate degree in any stream Must have minimum 1-3 years of experience in Banking operations or the BFSI industry Excellent communication skills (English) both verbal and written Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi - Added advantage Able to work in fast-paced energy, flexible and should be able to handle work load Should have handled escalation/complaint desk related to banking or insurance products Strong Customer centric service attitude, analytical, and creative problem-solving skills are required Experience in Credit Bureaus would be preferred Strong Team player Good knowledge of MS - office This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Rep I, Business Operations

- We ve funded over $100 billion in loans for our customers, more than any other fintech - Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval - Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender - Fintech Breakthrough Award: Best Lending Innovation Award - Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing - We are Forbes Best Online Mortgage Lender for 2023 - We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world A Better Opportunity This position will be on a 3-month contract with potential for extension or conversion to a permanent employee. In this position, you will provide the highest quality support to our Compliance Team in the area of Incident Management. A successful candidate will be responsible for ensuring that various incidents are logged and monitored, including consumer complaints, policy and procedure violations, suspicious activity reports, and more. The role also involves investigating these incidents and conducting an in-depth analysis for each case to determine the root cause. Your attention to detail, organization, and strong writing and analytical skills will make you an integral part of our team. Responsibilities Review and investigate incidents that are escalated to the Compliance Team for both our direct-to-consumer and strategic partnerships channels. Log all assigned incidents in the team s Compliance Management System. Conduct an in-depth analysis to determine the root cause of each incident. Collaborate cross-functionally and communicate effectively to gather necessary information and advise on next steps, as applicable. Establish positive relationships with our strategic partners. Participate in quarterly trend analysis to ensure that steps are being taken to resolve issues that cause incidents. Work closely with Compliance Team on additional special projects, as necessary. Previous mortgage origination experience is a plus. Previous consumer complaint investigation experience is a plus. Qualifications 1 to 2 years of experience working in consumer finance or the mortgage industry Knowledge of state and federal mortgage origination regulations. Working knowledge of loan origination systems. Excellent communication skills - not afraid to ask questions when you need help. Ability to think critically and creatively to solve complex problems. High attention to detail and are extremely organized. Proven ability to work in a fast-paced environment and juggle multiple projects simultaneously. Disclaimer Better Home Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Payoneer s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. We are looking for: Payoneer is looking for a Principal Nodal Officer to join our extremely fast-growing global Fintech business. The ideal candidate will be comfortable in a fast-paced, multi-tasking and high energy environment. Location Bangalore, India What you will be spending your time on: Oversee and ensure that an effective customer grievance resolution mechanism is in place in accordance with relevant regulations and laws, and provide day to day support on decision making in complaints which are complicated in nature. Serve as the final escalation point for unresolved complaints to ensure fair and timely resolution and be the appointed Nodal Officer. Develop and implement a comprehensive compliance program to meet non-AML regulatory requirements issued by RBI and other relevant authorities, including but not limited to validating policies around outsourcing and complaints handling. Maintain oversight of non-AML compliance requirements specific to India-licensed Payment Aggregators and Payment Collection Banks (PA-CBs), including outsourcing arrangements. Work with APAC Regulatory Counsel to monitor updates to non-AML regulations and work with the relevant departments to identify gaps, provide actionable recommendations and implement measures to ensure continued compliance. Work closely with internal teams to build our processes to support ERM, outsourcing compliance, consumer complaints and regulatory reporting. Coordinate and ensure timely submissions of reports/data/filings for RBI and other regulators and to ensure correctness of the reports submitted. Identify regulatory challenges and changes relating to payment services products to ensure these are addressed and implemented in a timely manner. Liaise with key internal (e.g. Legal, Risk, MLRO etc) and external (e.g. Regulators, advisors, vendors, partners etc) stakeholders as required. Serve as the main point of contact for the RBI and other regulators for non-AML matters. For this role you will need: Bachelors degree with relevant work experience (e.g. appointment as the Nodal Officer of other payment companies) 8-10 years of financial experience in complaints handling and regulatory compliance, preferably with a strong understanding of RBI regulations and financial services compliance in India Strong negotiation skills Strong professional presence to support regular interactions with senior management Able to work in a fast-paced, deadline-driven environment Excellent interpersonal, verbal, and communication (including presentations) skills Proficient computer skills, especially Microsoft Office applications Experience in dealing with India-based regulatory bodies Excellent organizational and communication skills to effectively liaise with regulators and internal stakeholders Ability to monitor and interpret regulatory changes and implement appropriate compliance measures Who we are: Payoneer (NASDAQ: PAYO) is the world s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world s leading brands, Payoneer offers a universe of opportunities, open to you. #LI-PS1

Draft and maintain agreements for various retail formats including MOU, Agreement to Lease, Lease Deed, Leave & License Agreement, Conducting Agreement, etc. Familiar with land laws. Undertaking title due-diligence of property. Should possess knowledge on Stamp duty Registration Adjudication etc. Maintain MIS of Agreements and monitor due dates. Compliance management. Familiar with licenses laws affecting retail ecommerce. Drafting of plaints, written statements, issuing and replying statutory legal notices, counters, consumer complaints, company petitions, complaints etc. Issuing legal notices on behalf of the organization and responding to legal notices received by the organization from various parties Excellent English and good drafting and negotiation skills.

Description The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by \u00b7 reflecting a credible and professional Brand image to all internal and external consumers at all times \u00b7 maximising sales through selling, providing excellent service and retail standards \u00b7 contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines \u00b7 Understand daily/weekly targets \u00b7 Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc. \u00b7 Keep up to date with competitor activities and missed opportunities \u00b7 Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image. \u00b7 Deliver the Brand Strategy, ensuring the delivery of an effective local plan \u00b7 Plan and implement local marketing & events initiatives, aligned to Retailer activity. \u00b7 Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind\u2043set and a surprise and delight culture \u00b7 Be an Ambassador for the Brand \u2043 lead the way to ensure Brand values are represented and bought to life. \u00b7 Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate \u00b7 Use digital tools to ensure knowledge is kept up to date \u00b7 Deliver a consumer recruitment and retention strategy to grow a loyal consumer base. \u00b7 Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumers needs. Operations \u00b7 Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing) \u00b7 Review retail standards on a daily basis ensuring they are maintained to the required standard \u00b7 Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes \u00b7 Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk \u00b7 Ensure all information requests are fulfilled accurately, within deadlines set \u00b7 Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed \u00b7 Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to \u00b7 Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of Acceptable during audits. Commerciality \u00b7 Manage daily replenishment, taking appropriate action where necessary \u00b7 Maximise sales performance by utilising all commercial reports before making commercial decisions \u00b7 Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales \u00b7 Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control \u00b7 Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines \u00b7 Identify trends and make suggestions to enhance product performance. Qualifications . Experience in a fast\u2043paced retail and/or consumer facing environment \u00b7 Ability to drive self\u2043development \u00b7 Commercial understanding and awareness of industry \u00b7 Effective communication, organisation and prioritisation skills ", "