Consultant Specialist

Job Description

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Monitoring and alerting domain expert/CS. In this role, you will: Actively collaborate with project teams/stakeholders or other partners from Monitoring & alerting platform to deliver goals as per agreed schedules & specifications. Understand & analyze business requirements & scope, identify gaps, translate requirements into technical specifications. Deliver the solutions / deliverables per the agreed requirements with regards to project timelines Work on critical / complex projects and ensure completion within agreed deadlines. Efficiency & Cost Savings Collaborate with regional teams and global function as required. Ensure understanding of practices within regions and drive standardization amongst regions. Communicate project updates / progress, action plans / issues on timely basis. Timely and appropriate escalations and where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence. Accountable for the design of new processes and the ongoing review of process improvement, this covers both working practices and supporting documentation to ensure we maximize efficiency, and that documentation is current. Suggest & implement best-in-class industry practices in the projects, as applicable in line with the global function. Requirements To be successful in this role, you should meet the following requirements: Consistently demonstrates clear and concise written and verbal communication skills. Should have a minimum of 6-8 years IT experience out of which a minimum of 6-8 years relevant experience in the following monitoring/event management and/or automation solution designing and implementation experience. o BMC Event Manager and BMC TrueSight o BMC Helix operations Management o Agile ways of working and leading the individual work streams in Monitoring & alerting domain o Interlink Business Enterprise Server / Automated Service Intelligence o Infrastructure and Application performance monitoring experience along with Cloud native monitoring tools. o API Development & Solution designing o Domain Expertise in Infrastructure and Application monitoring along with visualization capabilities. Should have worked on Services onboarding to implement required monitoring & alerting solutions for business. He/She should have troubleshooting and administration of above products on UNIX platform. Shell scripting and UNIX OS knowledge is mandatory. Adaptable and quick learner an advantage