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Hsbc
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Consultant Specialist

Consultant Specialist

Hsbc

5 - 10 years

25 - 30 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

service management ms office suite data analysis change management configuration management data governance agile data quality financial services auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Collaborate with all the business areas for all asset families (e. g. server, network, FQDN) and understand their asset lifecycle management process. Follow-up with stakeholders and track and escalate outstanding actions.
Analyse asset related data (e. g. Mandatory Attributes) and processes within inventory to identify gaps, and poor data quality. Perform root cause analysis and problem-solve identified gaps and flaws in data, data flow and processes.
Take responsibility for identifying fixes and working with relevant teams for implementation.
Work with and assist Inventory and Asset Family Owners to ensure their compliance with the ITAM control and identify blockers.
Lead workstreams to expand, strengthen or streamline the ITAM control.
Respond to and participate in audits and audit requests.
Take responsibility for the overarching data governance process and actively participate in and chair the Inventory Governance Forum and Configuration Management Community of Practice. Assist with the production of monthly Key Control Indicator (KCI) and weekly escalation reporting for Senior Management.

Requirements

Strong problem-solving and data analytical skills. An eye for detail. Ability to understand complex data, relationships, and process logic.
Demonstrated experience in writing SQL queries for data analysis and investigation.
Proficiency in MS Office Suite. Have demonstrated experience in VBA along with strong Excel skills.
Experience of documenting system processes and data flows, producing clear, succinct documentation.
Quick learning, team player and strong interpersonal/social skills to build and maintain cordial relationships with users, peers, and management at all levels.
Excellent communication skills, proactiveness in communicating with stakeholders and escalating .
Familiar with Service Management Principles. Preferably Configuration Management, Asset & Inventory Management and Change Management. Knowledge of/experiences in the technologies that support Configuration Management (CMDBs, Auto-discovery, Integrations).
Candidate should be a Graduate.

ITIL Foundation Certified.

Basic knowledge on AGILE and Dev-Ops methodology.
Prior experience of managing low scale projects. Strong time management skills and the ability to work under pressure.

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Hsbc

Financial Services

HSBC

pune, maharashtra, india

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Consultant Specialist