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Customer Service Executive

r3 Consultant

2.0 - 6.0 years

Pune, All india

On-site

As a Customer Service Executive specialized in MIS & Advanced Excel, your role will involve handling customer service operations, preparing and maintaining MIS reports, and supporting data-driven decision-making processes. - Handle inbound and outbound customer interactions professionally and efficiently. - Maintain accurate records of customer interactions and transactions. - Prepare, analyze, and maintain MIS reports using Advanced Excel tools. - Work closely with internal teams to track KPIs, service metrics, and operational performance. - Identify and report process gaps, and suggest improvement areas based on data analysis. - Adhere to quality, compliance, and service level standards. -...

Posted 3 days ago

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Senior Mis Executive

Swiggy

4.0 - 5.0 years

4 - 5 Lacs

Bengaluru

Work from Office

Roles and Responsibilities Prepare MIS reports using advanced Excel skills such as pivot tables, VLOOKUPs, COUNTIFs, SUMIFs, and conditional formatting. Develop complex formulas to analyze data and provide insights for business decisions. Create management information systems (MIS) reports from raw data using SQL queries and SQL code knowledge. Utilize expertise in Microsoft Office applications including Excel to design visually appealing presentations. Collaborate with cross-functional teams to identify reporting requirements and develop solutions.

Posted 6 days ago

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