Job
Description
As the leader of the ServiceNow competency center, your primary responsibility will be to drive the strategic direction of the platform across the organization. You will define and enforce ServiceNow platform standards, best practices, and methodologies while collaborating with senior leadership to align ServiceNow capabilities with business goals and processes. Your role will also involve fostering innovation within the ServiceNow practice to ensure continuous improvement and competitive advantage. Team management is a crucial aspect of this role, where you will be tasked with building, mentoring, and leading a high-performing team of ServiceNow professionals, including architects, developers, and administrators. It will be your responsibility to oversee the recruitment, training, and development of ServiceNow talent, ensuring that the team is equipped with the necessary skills and tools to execute projects efficiently and meet deadlines. In terms of project oversight and delivery, you will be responsible for overseeing the end-to-end ServiceNow lifecycle, including implementation, upgrades, and optimization. Managing multiple ServiceNow initiatives and projects, you will ensure that projects are delivered on time and within scope while working with cross-functional teams to deliver seamless and integrated solutions on the ServiceNow platform. Stakeholder management is another key aspect of this role, requiring you to engage with key stakeholders across business units to gather requirements and translate them into ServiceNow solutions. You will act as the main point of contact for ServiceNow-related inquiries and escalations, communicating effectively with both technical and non-technical stakeholders to ensure alignment and transparency. To drive innovation and best practices, you will need to keep up with the latest ServiceNow features, functionalities, and industry trends. Implementing best practices for ServiceNow administration, development, and implementation will be essential to ensure that the organization leverages the full capabilities of ServiceNow to meet evolving business needs. Additionally, managing relationships with ServiceNow and third-party vendors, negotiating contracts, and ensuring compliance with ServiceNow licensing and support agreements will be part of your responsibilities. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field (Masters preferred). - 10+ years of experience in IT service management, with a focus on the ServiceNow platform. - Proven leadership experience in managing ServiceNow teams and projects. - Expertise in ServiceNow products like ITSM, ITOM, HRSD, SecOps, and others. - Strong understanding of ServiceNow's technical architecture, integration capabilities, and scripting. - Excellent communication and interpersonal skills. - ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are preferred. - Experience with Agile methodologies and project management practices. Skills and Competencies: - Technical Skills: Advanced knowledge of ServiceNow modules, workflows, integrations, and scripting languages (JavaScript, Glide, REST/SOAP). - Leadership: Ability to inspire and manage a team of diverse professionals and encourage continuous learning and improvement. - Problem Solving: Excellent analytical skills to address complex challenges and create scalable solutions. - Project Management: Strong organizational skills to manage multiple priorities and meet deadlines. - Stakeholder Engagement: Ability to influence and communicate effectively with business leaders and technical teams.,
