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Delivery Lead - Service Manager Acuity Knowledge Partners

7.0 - 8.0 years

13 - 17 Lacs

Gurugram

Work from Office

The Service Manager is responsible for the overall service delivery of the overnight application support team. This includes overseeing day-to-day operations, ensuring services meet client's Service Level Agreements (SLAs), managing the support team, and providing regular performance reporting. Desired Skills and experience Demonstrable experience in IT service management and delivery, particularly for application support. Proven experience leading and managing technical support teams, ideally in an offshore context. Strong understanding of ITIL principles, SLAs, and operational metrics. Excellent reporting, analytical, and communication skills (verbal and written). Ability to thrive in a fa...

Posted 3 months ago

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