0 years
1 - 2 Lacs
Posted:3 days ago|
Platform:
On-site
Full Time
JOB TITLE : Tele Resolution Agent
ROLE & RESPONSIBILITIES:
Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances.
Responsibilities :
▪
Daily productivity against allocation and minimum level of calls defined in CRM.
▪
Conversion of Callback, Broken PTP, PTP & OTS into payment.
▪
Contacting debtors to enact and negotiate debt recovery.
▪
Maintaining/ updating database/MIS/Status of customer interactions on company system
▪
Responsible for monthly recovery targets.
▪
Negotiating settlements to receive payment on a certain percentage of the debt.
▪
Dispute resolution and escalation to team leader.
▪
Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc.
▪
Follow up with team leader for completion of customers requirement and communication to customer till closer.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
PEPPER INDIA RESOLUTION PRIVATE LIMITED
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Navi Mumbai, Maharashtra
Experience: Not specified
1.8 - 2.4 Lacs P.A.
Navi Mumbai, Maharashtra
Experience: Not specified
1.8 - 2.4 Lacs P.A.
