Debt Recovery Agent-Telecaller

ROLE & RESPONSIBILITIES:

Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances. Responsibilities : ▪ Daily productivity against allocation and minimum level of calls defined in CRM. ▪ Conversion of Callback, Broken PTP, PTP & OTS into payment. ▪ Contacting debtors to enact and negotiate debt recovery. ▪ Maintaining/ updating database/MIS/Status of customer interactions on company system ▪ Responsible for monthly recovery targets. ▪ Negotiating settlements to receive payment on a certain percentage of the debt. ▪ Dispute resolution and escalation to team leader. ▪ Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc. ▪ Follow up with team leader for completion of customers requirement and communication to customer till closer. ▪ Assignment to field if caller unable to collect or connect (wherever field resolution agent available)

Pepper Advantage Office Address –

A-1219, 12th Floor, Rupa Solitaire Building,

Millennium Business Park, Mahape,

Ghansoli, Navi Mumbai – 400710

Lift Numbers: 24 & 25

Reference-HR-Priya

Contact No-8779917951

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Expected Start Date: 11/09/2025