Collection Manager - Two Wheeler Loans

As a candidate for the role, your main responsibilities will include: - Allocating portfolio to vendors based on past performance trends and availability of Field Officers, while ensuring adequate manpower capacity. - Reviewing cases with Field Officers/Team Leaders and assigning work based on disposition codes. - Coordinating with agency resources, planning calls for better resolution, and providing necessary support on challenging cases. - Allocating receipt books & Repo kits and conducting periodic audits. - Ensuring agency billing closure within 60 days of the completed work month. - Obtaining prior approvals in repo cases and assisting agencies in managing repo-related issues. - Addressing collection/repo-related customer service issues and escalations. - Collaborating with the legal team to initiate legal actions against chronic defaulters and working with enforcement agencies in cases filed against the organization. - Tracking and reviewing BKT resolution with agencies and Field Officers, and limiting flow rates to the next BKT as per location requirements. - Removing non-performing Field Officers, recruiting new team members, and providing training when necessary. - Closing CRM queries within the assigned TAT. - Responding to RCU audit queries before the TAT and implementing the committed actions at the field level. - Discussing receipt book discrepancies with agencies to prevent reoccurrence. - Ensuring 100% utilization of HHT and submitting reports to ACM/RCM regularly. - Reporting non-working HHT devices to the IT team for necessary support. Qualifications required for this role are: - Minimum of 2-3 years of collection experience in automotive products such as LMV, TW, 3W, LCV, MCV, HCV. - Experience in managing collection agencies. - Strong data management skills. - Ability to work independently and perform effectively.,