Collection Executive

Job Title: Collections Executive

Experience Required: Minimum 1 year+

Location: KPHB Hyderabad

Job Type: Full-Time

Industry: Finance / Banking / NBFC / BPO / Collections Agency

Job Summary:

We are seeking a proactive and results-driven Tele calling Collections Executive with at least 2 years of experience in debt recovery or collections. The ideal candidate will be responsible for contacting defaulters via phone to recover overdue payments, negotiating repayment plans, and maintaining accurate records of all interactions. 10 percent of the role will involve field work.

Key Responsibilities:

• Make outbound collection calls to customers with overdue payments.

• Follow up on payment commitments and ensure timely recovery.

• Maintain detailed records of calls, payment status, and customer interactions in the system.

• Negotiate payment arrangements in line with company policies.

• Escalate unresolved cases to the appropriate team or supervisor.

• Meet daily, weekly, and monthly collection targets.

• Adhere to regulatory and compliance standards in all interactions.

Requirements:

• Minimum 1+ years of experience in collections or tele calling (preferably in financial services, telecom).

• Strong communication and negotiation skills.

• Familiarity with collections software or CRM systems is a plus.

• Ability to handle difficult conversations and objections calmly and professionally.

• Target-oriented and able to work under pressure.

• Basic computer proficiency.

Preferred Qualifications:

Bachelors degree.

Experience in handling unsecured or secured loan collections.