Collection Executive

1 - 3 years

3 - 4 Lacs

Posted:9 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role Overview:

Collection Executive

Key Responsibilities:

  • Call and follow up with borrowers for pending EMIs and overdue payments.
  • Maintain accurate records of communication and follow-up status in the system.
  • Educate customers on payment modes and consequences of non-payment.
  • Work towards achieving daily and monthly collection targets.
  • Resolve customer queries professionally and escalate unresolved issues when needed.
  • Coordinate with field collection team when required.

Requirements:

  • Minimum 1 year of experience in collections or telecalling (NBFC/Fintech/BPO background preferred).
  • Strong communication skills in Hindi, English, and regional languages.
  • Target-oriented with a persuasive and empathetic approach.
  • Familiarity with basic MS Excel and CRM tools.
  • Ability to handle pressure and manage time effectively.

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