Manager Operations Collections Teleperformance (TP)

6.0 - 8.0 years

10 - 12 Lacs

Gurugram, Jaipur

Work from Office

Hiring for Manager ( BPO Credit Card Collection ) BFSI process. bucket 1 to 3 Oversee the daily operations of the collections department Implement effective collection strategies to achieve collection targets Monitor and analyze the performance metrics of the collection team Address and resolve client disputes or issues related to payments Train, mentor, and motivate the collection team to perform at their best Collaborate with other departments to streamline the collection process Prepare and present regular reports on collection activities and outstanding debts Ensure compliance with all relevant laws and regulations regarding debt collection Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or related field Strong knowledge of collections procedures and regulations Excellent communication and interpersonal skills Ability to handle difficult conversations and resolve conflicts effectively Proven track record of meeting collection targets and improving collections processes Skills Debt Collection ( calling) Team Leadership Conflict Resolution Financial Analysis Reporting Compliance CRM Software Negotiation Customer Service please share relevant resumes to Kalaivaani.kalaivaani@teleperformancedibs.com

Posted 4 days ago

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