7 Cohesity Jobs

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Cohesity.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Cohesity. Experience: 5-8 Years.

Role Overview The Commvault L2 Backup Engineer is responsible for providing advanced operational support, troubleshooting, and administration of enterprise backup environments leveraging Commvault solutions. This role involves resolving escalated issues, maintaining backup infrastructure, and ensuring data protection and recovery processes meet organizational requirements. Key Responsibilities: Operate, maintain, and optimize enterprise backup environments using Commvault. Troubleshoot and resolve L2-level incidents, including backup failures, restore issues, and infrastructure errors. Analyze daily backup jobs, identify root causes for failures, and implement corrective actions to maximize backup success rates. Perform configuration changes, patching, and upgrades for Commvault environments as per design and compliance requirements. Collaborate with cross-functional teams (storage, virtualization, network) to resolve complex issues and support integrated backup solutions. Provide escalation support for L1 engineers and act as a technical point of contact for managed service providers and customers. Ensure backup and restore operations are aligned with data protection and disaster recovery strategies. Maintain and update documentation for backup procedures, configurations, and incident resolutions. Participate in capacity planning, utilization analysis, and optimization of backup storage resources. Support integration of various storage technologies (SAN, NAS, Object Storage) with Commvault backup systems. Prepare and deliver regular status and progress reports on backup environment health and activities. Required Skills & Qualifications Minimum 4 years of IT experience, with at least 2 years in Commvault backup administration and support. Hands-on experience with enterprise-scale Commvault deployments, including backup, recovery, and archiving. Strong troubleshooting skills for backup software, tape libraries, disk-to-disk backup systems, and SAN connectivity. Familiarity with storage protocols (NFS, CIFS, iSCSI, FC) and integration with backup solution. General knowledge of networking fundamentals and operating systems (Windows, Linux). Experience with capacity planning, utilization analysis, and backup optimization. Excellent communication, documentation, and customer service skills. Ability to work in a 24/7 or rotational shift environment as required. Preferred Skills Certifications in Commvault or other enterprise backup solutions. Experience with automation/scripting (PowerShell, Python, Shell) is a plus. ITIL Foundation or experience in ITIL-based operational environments. Exposure to other backup solutions (Veeam, Cohesity, Veritas NetBackup) and storage technologies (NetApp, Dell EMC, Data Domain).

Role Scope: Job Title: Service Desk Engineer (Private Cloud) Department: Operations Team: Customer Service Manager: 1st Line Team Leader Location: Ahmedabad, India Shift: Rotational Shift Role Purpose: Provide first-class technical support to customers, ensuring appropriate solutions are identified and implemented. Key Responsibilities: Incident and Service Request Management: Initial incident and service request triage Call handling and customer interaction Alert monitoring and escalation Point of contact for customer calls and emails Monitor, categorize, and prioritize incoming tickets Triage and first fix of incoming tickets Achieve and exceed SLAs, KPIs, and profitability targets Improve customer service, perception, and satisfaction Communication with customers regarding incident progress and changes Update and maintain internal process documents Technical Support: Network level support: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN and Remote Desktop Services System monitoring Liaison between customer and 3rd party suppliers Service and Change Requests: Routine tasks, maintenance, and basic changes on various technologies Respond to technical issues and service requests Monitor team channels and service desk queues Respond to customer queries (approx. 40 per day) related to server configurations, network and server hardware, and information requests Manage inbound customer requests via ticketing system or phone Review customer SLAs and escalate critical issues as required People Interactions: Regular updates to customers on query progress Consult with external 3rd party suppliers Collaborate with internal stakeholders from various departments Knowledge & Skills: Familiarity with internal systems (Deskpro, Admin Tools, CRM, Nagios, Wiki, ICBM) Knowledge of email technology, web hosting technology, server management, virtualization, and security management solutions Strong customer service, problem-solving, prioritization, time management, and communication skills Key Behaviours: People First: Collaborate and support colleagues Be Ambitious: Seek efficiency and continuous learning One Team: Work together for the best outcomes Be Accountable: Take responsibility and deliver high standards Be Curious: Ask questions and seek understanding Performance Output: Quality of work, including call monitoring, conversation quality, ticket resolution/completion rate, administration/ticket review. Adherence to internal and external SLAs. Adherence to key behaviours.

Role Scope: Job Title: Private Cloud - Backup Engineer Department: Operations Team: Backups Team, Service Desk Manager: Service Team Leader Location: Ahmedabad Role Purpose: Deliver the best possible customer experience with a client first mentality. Understand and address issues raised in customer-submitted Backups tickets. Monitor and deal with the Backups ticket queue throughout the shift. Perform regular initiative-taking backup monitoring checks for clients. Achieve Service Desk SLA & KPIs. Provide excellent service to customers. Work cohesively with the team, using clear internal communication. Key Responsibilities: Customer Requests: Investigate and respond to customer requests related to backup platforms (Avamar, Asigra, Cohesity, Veeam, Arcserve) and other relevant technologies. Provide excellent service with a client first mentality. Utilize standard processes and personal knowledge to identify suitable solutions. Assist other departments as needed. Update and maintain internal process documents. Function as a liaison between customers and 3rd party suppliers. Administration and Documentation: Complete all associated administration and documentation accurately. Identify opportunities for process improvement. Internal Escalations: Point of contact for internal escalations related to backup platforms. Consult with colleagues to transfer and escalate tasks appropriately. Customer Communication: Contact customers to gather information and provide regular updates on request status. Consult with external 3rd party suppliers for customer support. Assist with training and mentoring junior colleagues. Communicate with internal stakeholders from various departments. Knowledge & Skills: Familiarity with internal systems (Deskpro, Myservers, Control Panel, Secrets, Wiki, Arcserve, Asigra/BTL, Avamar, Cohesity, Veeam, IOBM, Vsphere). Strong problem-solving and customer service skills. Ability to prioritize and manage time effectively. Effective coaching, mentoring, and communication skills. Conflict de-escalation and resolution skills. Performance Output: Conduct tasks in line with departmental SLAs. Manage and progress assigned tickets constructively and in a timely manner. Ensure high quality in all tickets, including accurate administration and management. Highlight potential process improvements to enhance customer service.

Key Responsibilities: • Manage and maintain backup solutions (e.g., Veritas NetBackup, Veeam, AVAMAR, EMC Networker etc.). • Participate in a 24x7 shift rotation as required by the team. • Monitor daily backup jobs, ensuring successful execution and addressing failed jobs. • Validate backup reports and escalate critical failures to higher-level teams if necessary. • Ensure backup policies and schedules are aligned with business needs. • Investigate and resolve backup failures, missed jobs, and performance issues. • Work with storage, network, and application teams to identify root causes of backup issues. • Perform restores and disaster recovery tests as per business requirements. • Create and update knowledge base articles for common backup issues and resolutions. • Develop and maintain PowerShell or Shell scripts for backup reporting and automation. • Optimize backup performance through automation and policy adjustments. Required Skills: Thriving on autonomy and trust, youre a team player and an innovator who enjoys the challenge of solving problems. And your skills include: • Strong experience with enterprise backup solutions (Veritas NetBackup, Commvault, Veeam, etc.). • Proficiency in Windows, Linux server and VMWare environments. • Proficiency in storage tools like NetApp, Dell EMC etc. • Proficiency in cloud tools like Microsoft Azure, AWS, Oracle, Google etc • Knowledge of storage technologies (SAN, NAS, disk, tape, cloud backups). • Experience with PowerShell scripting for automation and reporting. • Understanding of networking concepts related to backup (ports, firewall rules, data transfer). • Strong problem-solving and analytical skills. • Good communication and teamwork abilities. • Ability to work independently and manage tasks efficiently.

Cohesity Consultant- (Hyderabad & Bangalore Location) 5+ Years experience 5 days work from office Key responsibilities include: 1. Develop and implement automated solutions for data backup, recovery, and protection using Cohesity and Commvault platforms 2. Create and maintain Python scripts to automate routine tasks and enhance data protection workflows 4. Align automation efforts with the customer's data protection framework, ensuring compliance with privacy and security standards 5. Collaborate with cross-functional teams to identify areas for improvement in data protection processes Supported Workloads Operating Systems AIX Red Hat Linux Red Hat Linux on PowerPC Solaris Stratus Windows Databases & Applications Cassandra Cockroach DB2 Elasticsearch MarkLogic MongoDB MS SQL MS SQL on Linux MySQL Neo4j Oracle Oracle Exadata Oracle ZDLRA SAP HANA SAP Oracle Sybase TigerGraph Storage Isilon NAS NetApp NAS Required skills: • Software Development & Automation o Proficiency with Python API development using Flask/FastAPI framework o Experience with RESTful web services and SDK integration o Experience with integrating applications with databases such as Oracle, MongoDB, Cassandra (relational, NoSQL and document-based) o Experience with utilizing Grafana, ELK and Dynatrace for monitoring • Backup Infrastructure Knowledge o Understanding of Cohesity and Commvault data protection product offerings and architecture o Proficiency with accessing Cohesity and Commvault via GUI, command line, and API o Understanding of data backup and recovery workflows for virtual machines, physical servers, databases, S3, and NAS/file storage and how they are configured on Cohesity and Commvault o Familiarity with Test Driven Development using Behave framework for Python