Job Title: Reservations Executive Location: Coco Lagoon Resort Job Summary: The Reservations Executive is responsible for managing all reservations inquiries, processing bookings, and ensuring that guest expectations are met from the first point of contact. This role is pivotal in maximizing occupancy, providing excellent guest service, and ensuring a smooth guest experience from the moment of booking through to arrival. Key Responsibilities: Handle incoming reservation inquiries via phone, email, and online platforms (MMT, Agoda etc.). Process reservations promptly, ensuring accurate input into the booking system (PMS). Communicate with guests to understand their requirements and recommend suitable room categories, packages, and offers. Conduct Sales Tele calls and Collaborate with the sales and marketing team to manage promotions, seasonal offers, and rate management. Update room availability and rates in coordination with the Revenue Management team. Monitor booking patterns to maximize revenue and minimize booking errors or discrepancies. Ensure adherence to the agreed pricing and discount structures with OTA partners like Make My Trip (MMT). Manage guest requests, special needs, and other inquiries related to the reservation process. Coordinate with other departments (Front Office, Housekeeping, F&B) to ensure seamless guest service. Maintain accurate records of reservation data, cancellations, and modifications. Assist with generating reports for occupancy, revenue, and forecasting. Provide support in resolving guest concerns or issues related to reservations. Ensure compliance with Coco Lagoon Resort's policies, including deposit, cancellation, and payment procedures. Skills and Qualifications: Bachelor’s degree in Hospitality, Business, or a related field preferred. Minimum 1-2 years of experience in a reservations or guest services role, preferably in a resort or hotel. Proficient in hotel management software (PMS) and OTA booking platforms. Strong communication skills, both verbal and written. Excellent organizational and multitasking abilities. Detail-oriented with a focus on accuracy and customer satisfaction. Ability to work in a fast-paced environment and handle high-volume inquiries. Familiarity with travel agent commission structures and OTA pricing strategies is a plus. Work Schedule: Full-time, with flexibility to work weekends and holidays as required. Salary: Competitive salary based on experience, along with performance-based incentives. Job Types: Full-time, Permanent Pay: ₹19,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Leave encashment Provident Fund Schedule: Day shift Evening shift Morning shift Supplemental Pay: Commission pay Yearly bonus Application Question(s): own travel bike Experience: total: 1 year (Required) Location: Saibaba Colony, Coimbatore, Tamil Nadu (Required) Work Location: In person
Job Title: Reservations Executive Location: Coco Lagoon Resort Job Summary: The Reservations Executive is responsible for managing all reservations inquiries, processing bookings, and ensuring that guest expectations are met from the first point of contact. This role is pivotal in maximizing occupancy, providing excellent guest service, and ensuring a smooth guest experience from the moment of booking through to arrival. Key Responsibilities: Handle incoming reservation inquiries via phone, email, and online platforms (MMT, Agoda etc.). Process reservations promptly, ensuring accurate input into the booking system (PMS). Communicate with guests to understand their requirements and recommend suitable room categories, packages, and offers. Conduct Sales Tele calls and Collaborate with the sales and marketing team to manage promotions, seasonal offers, and rate management. Update room availability and rates in coordination with the Revenue Management team. Monitor booking patterns to maximize revenue and minimize booking errors or discrepancies. Ensure adherence to the agreed pricing and discount structures with OTA partners like Make My Trip (MMT). Manage guest requests, special needs, and other inquiries related to the reservation process. Coordinate with other departments (Front Office, Housekeeping, F&B) to ensure seamless guest service. Maintain accurate records of reservation data, cancellations, and modifications. Assist with generating reports for occupancy, revenue, and forecasting. Provide support in resolving guest concerns or issues related to reservations. Ensure compliance with Coco Lagoon Resort's policies, including deposit, cancellation, and payment procedures. Skills and Qualifications: Bachelor’s degree in Hospitality, Business, or a related field preferred. Minimum 1-2 years of experience in a reservations or guest services role, preferably in a resort or hotel. Proficient in hotel management software (PMS) and OTA booking platforms. Strong communication skills, both verbal and written. Excellent organizational and multitasking abilities. Detail-oriented with a focus on accuracy and customer satisfaction. Ability to work in a fast-paced environment and handle high-volume inquiries. Familiarity with travel agent commission structures and OTA pricing strategies is a plus. Work Schedule: Full-time, with flexibility to work weekends and holidays as required. Salary: Competitive salary based on experience, along with performance-based incentives. Job Types: Full-time, Permanent Pay: ₹19,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Leave encashment Provident Fund Schedule: Day shift Evening shift Morning shift Supplemental Pay: Commission pay Yearly bonus Application Question(s): own travel bike Experience: total: 1 year (Required) Location: Saibaba Colony, Coimbatore, Tamil Nadu (Required) Work Location: In person
Job Title : Assistant Manager – Corporate Sales & Weddings Location : Coco Lagoon by Great Mount Resort, Pollachi, Tamil Nadu Department : Sales & Marketing Reports To : Sales Manager / General Manager Employment Type : Full-time About Us Coco Lagoon by Great Mount Resort (www.greatmount.in) is an opulent tropical getaway nestled in the lush greenery of Pollachi. Known for its serene ambience, exceptional service, and holistic guest experience, Coco Lagoon is a preferred destination for corporate retreats, grand weddings, and luxury leisure stays. Role Summary We are seeking an enthusiastic and results-driven Assistant Manager – Corporate Sales & Weddings to grow our B2B business and high-end wedding segment. The ideal candidate will be responsible for developing and maintaining strong client relationships, executing event planning, and achieving sales targets in line with the resort's strategic goals. Key Responsibilities Corporate Sales Identify and pursue new B2B business opportunities including MICE (Meetings, Incentives, Conferences, and Exhibitions) Develop and maintain relationships with corporate clients, travel agents, DMCs, and event management companies Prepare customized proposals, negotiate rates, and close contracts to ensure high occupancy Maintain client database and follow-up regularly for repeat business Participate in trade shows, sales blitz, and networking events Weddings & Social Events Act as the key contact for wedding clients from enquiry to execution Collaborate with event planners, decorators, caterers, and vendors to ensure flawless events Conduct site visits and show-rounds for potential clients Prepare wedding packages and maintain up-to-date event portfolios Manage logistics, timelines, and budgets for wedding events Reporting & Coordination Coordinate with the operations team to ensure seamless execution of events Provide weekly/monthly sales reports to the management Track performance against targets and budgets Required Skills & Qualifications Bachelor's degree in Hospitality, Business, or related field (MBA preferred) 3–5 years of experience in sales (preferably in hospitality/event sales) Proven track record in closing high-value deals (corporate accounts or weddings) Strong interpersonal, communication, and negotiation skills Ability to manage multiple projects under tight deadlines Proficiency in CRM systems, MS Office, and hotel sales platforms Why Join Us? Opportunity to work with a reputed luxury resort brand Career growth in a dynamic hospitality environment Competitive salary and incentive structure Exposure to elite clientele and high-end events To apply , please send your resume and cover letter to vpm@greatmount.in with the subject: Application for Assistant Manager – Corporate Sales & Weddings Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Experience: total: 1 year (Preferred) Work Location: In person Expected Start Date: 16/08/2025
Job Title : Assistant Manager – Corporate Sales & Weddings Location : Coco Lagoon by Great Mount Resort, Pollachi, Tamil Nadu Department : Sales & Marketing Reports To : Sales Manager / General Manager Employment Type : Full-time About Us Coco Lagoon by Great Mount Resort (www.greatmount.in) is an opulent tropical getaway nestled in the lush greenery of Pollachi. Known for its serene ambience, exceptional service, and holistic guest experience, Coco Lagoon is a preferred destination for corporate retreats, grand weddings, and luxury leisure stays. Role Summary We are seeking an enthusiastic and results-driven Assistant Manager – Corporate Sales & Weddings to grow our B2B business and high-end wedding segment. The ideal candidate will be responsible for developing and maintaining strong client relationships, executing event planning, and achieving sales targets in line with the resort's strategic goals. Key Responsibilities Corporate Sales Identify and pursue new B2B business opportunities including MICE (Meetings, Incentives, Conferences, and Exhibitions) Develop and maintain relationships with corporate clients, travel agents, DMCs, and event management companies Prepare customized proposals, negotiate rates, and close contracts to ensure high occupancy Maintain client database and follow-up regularly for repeat business Participate in trade shows, sales blitz, and networking events Weddings & Social Events Act as the key contact for wedding clients from enquiry to execution Collaborate with event planners, decorators, caterers, and vendors to ensure flawless events Conduct site visits and show-rounds for potential clients Prepare wedding packages and maintain up-to-date event portfolios Manage logistics, timelines, and budgets for wedding events Reporting & Coordination Coordinate with the operations team to ensure seamless execution of events Provide weekly/monthly sales reports to the management Track performance against targets and budgets Required Skills & Qualifications Bachelor's degree in Hospitality, Business, or related field (MBA preferred) 3–5 years of experience in sales (preferably in hospitality/event sales) Proven track record in closing high-value deals (corporate accounts or weddings) Strong interpersonal, communication, and negotiation skills Ability to manage multiple projects under tight deadlines Proficiency in CRM systems, MS Office, and hotel sales platforms Why Join Us? Opportunity to work with a reputed luxury resort brand Career growth in a dynamic hospitality environment Competitive salary and incentive structure Exposure to elite clientele and high-end events To apply , please send your resume and cover letter to vpm@greatmount.in with the subject: Application for Assistant Manager – Corporate Sales & Weddings Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Experience: total: 1 year (Preferred) Work Location: In person Expected Start Date: 16/08/2025
As an F&B Associate at Coco Lagoon Resort, you will be part of a passionate team that delivers warm hospitality and exceptional dining experiences. You will be responsible for providing courteous, efficient, and professional food & beverage service across the resort’s restaurants, banquets, and in-room dining, ensuring every guest leaves with a memorable experience. Key Responsibilities Guest Experience Welcome and greet guests with a friendly and professional attitude. Guide guests through the menu, answer queries, and make recommendations. Take and deliver accurate food & beverage orders promptly. Ensure high levels of guest satisfaction by anticipating and fulfilling needs. Handle guest feedback or complaints tactfully and escalate when necessary. Service & Operations Set up and maintain dining areas, ensuring tables, buffet counters, and bars are well-presented. Provide efficient table service in accordance with resort SOPs. Support banquet functions, special events, and in-room dining service as required. Handle billing and payment transactions accurately. Maintain cleanliness and hygiene of service stations and work areas. Teamwork & Communication Work closely with kitchen and bar staff to ensure smooth service flow. Support colleagues during peak business periods and maintain team harmony. Communicate guest preferences and requests to supervisors and relevant teams. Health, Safety & Compliance Follow all food safety, hygiene, and resort health & safety standards. Ensure proper handling and service of alcoholic beverages as per regulations. Comply with Coco Lagoon’s grooming, discipline, and operational policies. Skills & Competencies Strong communication and interpersonal skills. Passion for guest service with a positive and energetic attitude. Ability to multitask and remain calm under pressure. Basic knowledge of food & beverages; wine and cocktail knowledge an added advantage. Professional appearance and team-oriented mindset. Job Types: Full-time, Permanent Pay: ₹12,500.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Provident Fund Work Location: In person
As an F&B Associate at Coco Lagoon Resort, you will be part of a passionate team that delivers warm hospitality and exceptional dining experiences. You will be responsible for providing courteous, efficient, and professional food & beverage service across the resort’s restaurants, banquets, and in-room dining, ensuring every guest leaves with a memorable experience. Key Responsibilities Guest Experience Welcome and greet guests with a friendly and professional attitude. Guide guests through the menu, answer queries, and make recommendations. Take and deliver accurate food & beverage orders promptly. Ensure high levels of guest satisfaction by anticipating and fulfilling needs. Handle guest feedback or complaints tactfully and escalate when necessary. Service & Operations Set up and maintain dining areas, ensuring tables, buffet counters, and bars are well-presented. Provide efficient table service in accordance with resort SOPs. Support banquet functions, special events, and in-room dining service as required. Handle billing and payment transactions accurately. Maintain cleanliness and hygiene of service stations and work areas. Teamwork & Communication Work closely with kitchen and bar staff to ensure smooth service flow. Support colleagues during peak business periods and maintain team harmony. Communicate guest preferences and requests to supervisors and relevant teams. Health, Safety & Compliance Follow all food safety, hygiene, and resort health & safety standards. Ensure proper handling and service of alcoholic beverages as per regulations. Comply with Coco Lagoon’s grooming, discipline, and operational policies. Skills & Competencies Strong communication and interpersonal skills. Passion for guest service with a positive and energetic attitude. Ability to multitask and remain calm under pressure. Basic knowledge of food & beverages; wine and cocktail knowledge an added advantage. Professional appearance and team-oriented mindset. Job Types: Full-time, Permanent Pay: ₹12,500.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Provident Fund Work Location: In person
We are looking for an 2yrs of experienced and enthusiastic Captain – F&B Service to join our team. The candidate will be responsible for supervising the service team, ensuring excellent guest service, and maintaining high standards of food & beverage operations. Key Responsibilities: Supervise and coordinate the F&B service team during operations. Ensure smooth service and guest satisfaction. Assist in training and guiding team members. Maintain hygiene, safety, and service quality standards. Handle guest queries and resolve service-related issues. Requirements: Minimum 1 -2 years of experience in F&B Service. Strong communication and leadership skills. Ability to handle guest interactions professionally. Knowledge of F&B service standards and operations. Benefits: Attractive Salary Food & Accommodation Provided st service, and maintaining high standards of food & beverage operations. Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Food provided Provident Fund Work Location: In person