Cloud/Infrastructure Monitoring Administrator L1

Role & responsibilities

Monitoring & Alert Management:

• Monitor infrastructure (Windows, Linux, VMware, AWS) using tools like

  SolarWinds

  ,

  Splunk

  , and

  Uptrends

  .
• Acknowledge, validate, and respond to alerts for CPU, memory, disk space, service availability, and cloud instance health.
• Conduct basic troubleshooting: ping tests, service status checks, console access validation, and VM status review.
• Escalate issues to L2/engineering teams as per SOP.

Cloud & Virtualization Support:

• Monitor

  AWS EC2 instance health

  , availability, and connectivity via AWS Console.
• Validate

  vCenter alerts

  , ESXi host connectivity, datastore usage, and VM power status.
• Support incident triage for newly migrated AWS environments.

Network & Connectivity Monitoring:

• Respond to basic network-related alerts such as

  link down

  ,

  high latency

  , and

  interface errors

  .
• Understand and troubleshoot basic networking issues (ping, traceroute, DNS resolution, link status).
• Work with network monitoring data to escalate WAN/ILL/ISP issues to internal teams or vendors as needed.
• Ensure alert routing and network device health is properly reported on dashboards.

Operational Tasks & Tools:

• Create and update

  ServiceNow tickets

  for incidents, outages, and routine monitoring tasks.
• Use

  iDRAC

  or equivalent tools for remote access and hardware health checks.
• Support patch window readiness by validating service status and rebooting post-maintenance.
• Participate in shift handovers, maintain incident logs, and contribute to team documentation.

Preferred candidate profile

• Basic hands-on experience with

  Windows Server and Linux OS

  monitoring and troubleshooting.
• Exposure to

  VMware ESXi/vCenter

  and virtual infrastructure environments.
• Familiarity with

  AWS

  (console navigation, EC2 monitoring).
• Fundamental understanding of

  network technologies

  , including:
• TCP/IP, DNS, DHCP, ICMP, basic routing and switching
• Ping/traceroute and packet path troubleshooting
• Concept of LAN/WAN/Firewall/Load Balancer
• Experience using

  SolarWinds

  ,

  Splunk

  , or similar infrastructure monitoring tools.
• Good written and verbal communication skills.
• Willingness to work in a

  24x7 rotational shift model

  , including weekends and holidays.
• Strong attention to detail and adherence to incident handling protocols.