Work from Office
Full Time
Working knowledge of cloud infrastructure (Azure/AWS/GCP), network security, firewalls, and endpoint protection tools. IT Helpdesk & Operations Management Direct daily IT helpdesk operations, including incident management, problem resolution, and service request fulfillment. Monitor SLAs, ticketing workflows, and user satisfaction to ensure service excellence.
Working knowledge of cloud infrastructure (Azure/AWS/GCP), network security, firewalls, and endpoint protection tools.
IT Helpdesk & Operations Management
Direct daily IT helpdesk operations, including incident management, problem resolution, and service request fulfillment.
Monitor SLAs, ticketing workflows, and user satisfaction to ensure service excellence.
Knowledge of ISTM
VPC, EC2, ELB, Auto Scaling, Route 53, IAM, Amazon LightSail, CloudWatch, CloudFront, SNS, SES, RDS, EKS. Document DB, Amazon certificate Manager, AWS backup, S3, CloudWatch
Google Firebase, Google Analytics, Google Ads, Google Merchant Center, Google SourceTree. Google My business, Google Tag Manager, Google Map.
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