Cloud Support Engineer- AWS

You will be responsible for supporting managed services & application/product Operations for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. Your duties and responsibilities will include: - Applying best practices and strategies regarding Prod application and infrastructure Maintenance such as Provisioning, Alerting, and Monitoring. - Having knowledge & purpose of various env QA, UAT/Staging, Prod. - Understanding Git, AWS Code Commit. - Following Hotfix & Sequential configuration process. - Understanding of Repositories and use of CI/CD Pipelines. - Implementing AWS CLI use & Implementation. - Ensuring application & AWS Infrastructure proactive monitoring with Realtime Monitoring of AWS Services, CloudWatch alert configurations, and Alerts configuration in third-party tools like Newrelic, Datadog, Splunk, etc. - Being aware of Pre & Post Deployment changeset in AWS infrastructure. - Managing cloud environments in accordance with company security guidelines and Config Register Management. - Daily data monitoring of deployed services and applying Best security practices for deployed Infrastructure. - Suggesting regular optimization of infrastructure by upscaling & downscaling. - Troubleshooting incidents, identifying root cause, fixing and documenting problems, and implementing preventive measures. - Configuring Lambda Logs, API logs, and having a better understanding of CloudWatch log insights. - Educating teams on the implementation of new cloud-based initiatives and providing associated training as required. - Employing exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity. - Participating in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance. - Managing various AWS accounts Billing, analyzing and configuring alerts as per the defined threshold. - Understanding AWS billing console and analyzing daily/Monthly costing of OnDemand services. - Must have experience in Python & Bash scripting to automate regular tasks like Data fetch from S3/DDB and Job deployment. Qualifications and Experience: Mandatory: - Bachelors degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline. - 2+ years of experience in Cloud Operations & Monitoring of AWS serverless services. - 1+ years of experience in the Smart/Connected Products & IoT workflow. - Hands-on experience in Mobile or Web App issues troubleshooting, AWS platform or certified in AWS (SysOPS or DevOPS), Server-less/headless architecture, and various AWS services. - Good hands-on experience in scripting languages like Python, Bash, Node, Gitbash, CodeCommit. - Experience of impact analysis for Infrastructure configuration change. Preferred: - Hands-on experience on Newrelic, Kibana, Splunk, and AWS Cloudwatch tools. - Prior experience in operation support for IoT projects will be an added advantage. - Experience in AWS Cloud IoT Core platform and L2 Support experience in addition to CloudOps. Skills and Abilities Required: - Willingness to work in a 24X7 shifts environment. - Flexible to take short-term travels on short notice. - Excellent troubleshooting & analytical skills. - Highly customer-focused and eager to enhance customer experience. - Able to pinpoint business needs and deliver innovative solutions. - Can-do positive attitude and self-driven with a commitment to high standards of performance. - Innovative and entrepreneurial attitude with excellent verbal & written communication skills.,