Cloud Support Consultant

Role: Cloud Support Consultant

As a Cloud Support Consultant, your responsibilities include:

• Collaborate with cross-functional teams to deliver an exceptional customer experience.
• Manage client incidents end-to-end from identifying and troubleshooting issues to resolving complex escalations within Windows and Linux server environments.
• Administer end-user and security profiles across 100+ servers.
• Configure, deploy, and maintain AWS cloud environments, leveraging tools such as CloudWatch and CloudTrail for proactive monitoring and performance optimization.
• Perform advanced troubleshooting and system restores in AWS, including Windows Server and SUSE Linux.
• Conduct root cause analyses (RCA) and implement corrective and preventive measures.
• Develop and maintain automation scripts using PowerShell and Bash to streamline operations and reduce costs.
• Configure and support web and application services such as IIS, Apache, Nginx, and file/print services.
• Coordinate and execute standard server maintenance and backup programs, ensuring reliability and assisting customers with restores when required.
• Create and maintain internal documentation for support procedures and best practices.

Excited to face any new challenge, you will bring to this position the following skills and qualifications:

• A Bachelors degree in Computer Science, or an equivalent combination of education and experience.
• 3+ years’ experience working in a client-facing support role.
• Proven experience supporting production Windows and Linux systems in mission-critical environments.
• Demonstrated competency in server administration and security protocols.
• Experience supporting servers in an AWS (or other cloud environment) considered a strong asset.
• Knowledge and exposure on configuring routers and firewalls.
• Scripting experience using Python, Bash, Ruby or Power Shell.
• Knowledge and experience supporting ERP solutions would be an asset.
• Familiarity with support ‘best practices’ (i.e.; ITIL Framework).
• Excellent communication skills, both written and oral.
• Superior people skills; team-oriented, fast learner and very personable.
• Self-motivated, an independent thinker, driven to achieve success within a customer support environment; and understands the importance of delivering value to our customers.