Cloud Solution Architect - AI Business Solutions

We are looking for a Cloud Solution Architect (CSA), specializing in cloud-based endpoint management and virtualization solutions, who is passionate about driving our customers’ AI transformation and enabling secure, AI-enhanced workplace experiences. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, ensuring seamless onboarding, adoption, and value realization across Microsoft’s endpoint solutions, including Windows 365, Azure Virtual Desktop (AVD), and Intune. Knowledge of MW Core WLs ( Teams, SPO), Security WLs ( MDE, DLP) would be an added advantage. Should know Poershell and integration protocols with Graph API

Responsibilities

• Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
• Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Windows 365, AVD, and Intune, securing long-term customer success and renewal.
• Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
• Accelerate Customer Cloud and AI Endpoint Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
• Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as endpoint management, virtualization, AI integration, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Qualifications

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience
• 4+ years experience working in a customer-facing role (e.g., internal and/or external)
• 4+ years experience working on technical projects
• Technical certifications in relevant technologies or disciplines (e.g., Azure Architecture and Administration, Microsoft 365 Endpoint Administration, Virtualization Technologies, etc.)