Cloud Operations Head

About this role:

Provide technical leadership for theCloud Operationsteams either via direct line or through dotted line influence Manage and develop teams of individual contributors and managers in roles with moderate to high complexity and risk in Technology Operations Lead Service Operations support for public and private cloud. Regularly interact with senior managers and leaders concerningbusiness process impact during large incidents Coordinate policy an

Wells Fargo is seeking a Technology Director role for Cloud Operations.

Responsibilities:

Lead a team of Software/System Operations Engineers and be directly responsible for uptime.

Own end-to-end availability and performance of key services andbuild automationto prevent problem recurrence.

Own andimprove operational processes for example Incident Management, Change Management, Release Management, post-mortems, RCAs and others

Support & identify training requirements for the operations team

Build and maintain relationships with other Cloud Operations Managers to maintain consistentpolicies, processes and metrics across cloud platforms

Collaborate with Cloud Product Management by providing Operations perspective to drive improvement to the product and services with a focus on availability, reliability, scalability etc.

Participate in backlog grooming and influence Engineering's roadmap priorities

Maintain consistency of cloud environments through efficient release management process

Point of contact for escalation Management as necessary coordinating with Engineering

Define KPI's and reports which help provide transparency and affect positive change for operational areas

Drive continual improvement through strategic and thoughtful solutions with an automation first attitude

Build strong observability and monitoring capabilitiesin partnership with Engineering

Effective verbal/written communication and presentation skills, including an ability to communicate effectively with a diverse array of stakeholders

Job Description - Additional Language

Lead Cloud Operations for an Always ON Production management

Drive Site Reliability EngineeringCulture within the team

Complex situation management capabilities