Total IT experience should be 8+ years.
5+ years of experience in AWS Cloud Operation support.
Must have managed AWS infrastructure.
Have exposure to the Multi-account ecosystem.
Have worked in a Hybrid Environment (AWS and on-premises).
Having a great level of understanding of cloud networking, routing, egress, ingress VPC rule resolver.
Familiarity with IAM Identity Center (SSO, personas, and groups).
Should have knowledge of AMI Sharing.
Have hands-on experience if following AWS Services:
Compute: Amazon EC2, Amazon EC2 Auto Scaling, AWS Lambda.
Networking and Content Delivery: Elastic Load Balancing, Amazon Route 53, Amazon Route 53 Resolver, AWS Transit Gateway, Amazon VPC.
Storage: Amazon Elastic Block Store (Amazon EBS), Amazon Elastic File System (Amazon EFS), Amazon FSx, Amazon S3, Amazon S3 Glacier.
Management, Monitoring: AWS CloudFormation, AWS CloudTrail, Amazon CloudWatch, AWS Command Line Interface (AWS CLI), AWS Config, AWS Control Tower, AWS Organizations, AWS Secrets Manager, AWS Systems Manager, AWS Systems Manager Parameter Store.
Security, Identity, and Compliance: AWS Certificate Manager (ACM), AWS Identity and Access Management (IAM), AWS Key Management Service (AWS KMS), AWS Secrets Manager.
Database: Amazon Aurora, Amazon RDS.
Must be comfortable using AWS premium support to resolve and troubleshoot any issue in a timely fashion.
Perform root cause analysis on critical incidents and events with servers and networks and provide technical support.
Operational Knowledge of ServiceNow or any similar ITSM.

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