Client Success Specialist V

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Key Skills & Qualifications

• Consulting and delivery experience with Oracle Fusion application, ideally in a partner-facing capacity.
• Excellent communication and cross-functional collaboration skills comfortable leading complex meetings with executives.
• Willingness to be hands-on able to both lead and execute.
• Technical proficiency paired with strong business acumen.
• Previous experience and understanding of Systems Integrators is strongly preferred.

Develop long term partnership with our largest and most complex clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Interface at highest levels both internally and within clients. Assigned side projects designed to move the client success organization forward. Required to act as mentor to new CSMs.

Key Responsibilities

• Globally own, develop, measure, and lead Oracle's partner application strategies for Oracle products.
• Supervise and assess the health of partner relationships using metrics, governance, and dashboards (such as strategic solutions/initiatives, joint selling, marketing assets, sales plays, account planning, and joint investments).
• Use operational data and a global strategy to drive favorable, proactive partner behaviors.
• Influence and collaborate with Oracle leaders across product development, sales, marketing, alliances, and business development.
• Report on business planning and reviews, support leadership meetings, promote business development, assess new investments, and contribute to strategic operational initiatives.
• Leverage partnership experience to ensure customer success throughout Oracle Cloud implementations.
• Set unified governance and define metrics for measuring customer success associated with partner strategies.
• Identify and define steering committee participants, roles, and responsibilities.
• Align and coordinate with Oracle lines of business (Sales, Development, GIU, Marketing) on partner strategies and implementations.
• Implement and report initiatives in coordination with Field Sales, A&C, GIU, Development, and Marketing.

Desired Skills & Qualifications

• Minimum of 15+ years experience in implementation/partner management roles in the technology industry, preferably in software.
• Proven track record in relationship management.
• Conversant with Oracle technology and product strategies.
• Demonstrated ability to develop and implement strategic and tactical plans that drive tangible results.
• BA/BS degree required, advanced degree highly desirable.
• Ability to identify and drive opportunities for Oracle innovation and differentiation skilled at making sound tradeoff decisions.

Career Level - IC5