Client Servicing Executive- Audit

Job Summary:

We are looking for a dedicated Client Servicing Executive to manage and strengthen relationships with our clients. The role involves understanding client requirements, ensuring smooth service delivery, and acting as a bridge between the company and its customers. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

• Act as the primary point of contact for clients, addressing queries and concerns promptly.
• Build and maintain strong client relationships to ensure long-term business partnerships.
• Understand client needs and coordinate with internal teams to ensure timely and quality service delivery.
• Monitor service performance and proactively resolve any issues to enhance customer satisfaction.
• Assist in preparing client reports, presentations, and documentation as needed.
• Identify opportunities to upsell or cross-sell services to existing clients.
• Work closely with the sales and operations teams to streamline client interactions and service processes.
• Maintain records of client interactions, service requests, and resolutions for future reference.
• Stay updated on industry trends, client expectations, and market dynamics to improve service offerings.

· Follow up on outstanding payments and ensure timely collections.

Key Skills & Competencies:

• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask and manage multiple client accounts efficiently.
• Customer-oriented mindset with a proactive approach.
• Good organizational and time-management skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.

Qualifications:

• Bachelor's degree in any Stream, Business Administration, Marketing, or a related field.
• 2+ years experience in client servicing, customer support, or account management in a service-based industry is preferred.
• Knowledge of the after-sales market and spare parts service industry will be an advantage.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Commuter assistance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person