Client Services Representative - International Process

As a Customer Service Representative at Interactive Brokers, India, you will play a crucial role in providing exceptional service to retail and professional clients. Your responsibilities will include: - Responding to inquiries from clients through inbound calls, email, and online chat - Acquiring a comprehensive understanding of IB's products across global exchanges - Assisting clients in account opening and funding processes - Demonstrating the functionality of the Trader Workstation to clients - Educating clients on margin requirements - Resolving trade issues and order execution discrepancies - Applying knowledge of securities regulations to address customer concerns To qualify for this role, you should meet the following criteria: - 2+ years of Client services experience in the International BPO industry - University degree (Bachelors) is a mandatory requirement - Proficiency in MS Excel - Fluency in English - Strong quantitative and analytical skills - Excellent verbal and written communication abilities Additionally, Interactive Brokers offers a range of benefits and perks to its employees, including: - Competitive salary package - Performance-based annual bonus in cash and stocks - Group Medical & Life Insurance coverage - Modern offices with free amenities and fully stocked cafeterias - Monthly food card and company-paid snacks - Hardship/shift allowance with provided pickup & drop facility* - Employee referral bonus - Regular company-sponsored team-building events and outings Join our team at Interactive Brokers and be part of a company that leverages cutting-edge technology to simplify and enhance financial opportunities for clients globally.,