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Client Service Executive

0 years

0 Lacs

Posted:3 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

Learn more at www.shipthis.co

JOB DESCRIPTION

Role Overview:

Shipthis is hiring proactive individuals to join our Customer Support team. As a Client Service Executive, you’ll resolve technical issues, manage escalations, and maintain customer satisfaction while working night shifts.

This role suits candidates with strong communication skills, technical aptitude, and a passion for problem-solving.

Who are we looking for?

Shipthis seeks motivated and energetic individuals who can contribute to our Customer Support endeavor, work in a dynamic environment, and work proactively.

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
  • Follow standard procedures for escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of a knowledge base tech notes, and articles
  • Follow the SLA for issues concerning the severity.

Desired qualifications include

  • Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred
  • Must be flexible to work the Night shifts
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Deep knowledge of the product that the technician is supporting.
  • Basic knowledge of JavaScript and JSON is an added advantage

We welcome candidates

  • Who is Immediately Joining
  • Female candidates returning to work after a career break are strongly encouraged to apply
  • Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS

  • Job Role: Client Service Executive
  • Shift: Rotational Shift
  • Location: Bangalore
  • Experience: (0-2) years
  • Industry Type: Software Product
  • Functional Area: Customer Support

Job Type: Full-time

Work Location: In person

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