Client Service Analyst (German Language)

The Assistants role within Trade Services is responsible to acquire complete knowledge of Trade Services processes. Incumbent can be placed in any Trade Services Processes which are Settlement-Matching/Fails/Instructions/Registered Shares/Confirmation, Cancellations, Reconciliation, Transaction Reporting or Trade Investigation

Responsibilities:

• Successfully meeting process SLAs/productivity/quality as per the process standards.
• Get certified on all training levels of the process.
• Meet SLAs requirements as per the agreed Service Specifications
• Meet training targets to learn process for securities transfers, matching, fails handling & confirmation of trades and non-trades, cancellations & corrections of trades, registration & deregistration of shares, cash & stock reconciliation, transaction reporting and trade investigation
• 100% completion of the assigned work with required quality and appropriate productivity
• Contact counterparts through mails/calls as per the process requirement for any clarifications.
• Performing quality checks as and when required.
• Understand the linkages between various Trades Services Processes
• Strive for process improvements.
• Responsiveness to feedback provided by Trainers/ Team Leaders
• Always maintaining a professional approach to work, providing prompt and appropriate responses at all levels.
• Actively participate in the team meetings and other initiatives taken by the company.
• Following company rules and standard operating procedures.
• Adhering to all Security Policies and Procedures as per business requirements
• Maintaining MIS reports, analyze data by using various reporting/presenting tools.
• Active demonstration of the company values in behavior and attitude
• Continually up-grading domain knowledge.
• Exhibiting discipline on a personal level as well as a professional level.

Skills/Experience/Qualifications required to perform the role

• Graduate / post-graduate
• German language (Level 3 & above for specific processes) mentioned beforehand

Skills & work experience:

• 0-2 years of work experience
• Good communication skills
• Computer literate

Key Performance Indicators:

• Meet and exceed timelines on productivity targets on a consistent basis.
• Meet and exceed quality targets on a consistent basis
• To ensure that the queries are raised within the stipulated TAT
• Completeness and correctness of the MIS sheet should be strictly followed
• Productivity - (must meet productivity targets set)