Job
Description
Description You will be responsible for leading engagements with existing customer with overall responsibility of customer relationship management, revenue growth and differentiating Virtusa from the competition. You will act as a client advocate and work with internal departments to ensure that client needs are understood and satisfied. Responsibilities Perform as the engagement architect, develop, and execute account’s strategy for long-term profitable growth and position Virtusa as a thought partner and business leader within the client. Idendify the key and large deal opportunities and involve the right teams to position Virtusa’s credentials, assets and value to the client and qualify, prioritise, and assign opportunities to deliver the highest percentage of wins. Cultivate long-term client relationships and aim to broaden Virtusa’s relationship footprint with key clients within the account to maximize growth; Invest time in creating client advocates for Virtusa by going above and beyond in relationship development. Stay updated with industry trends, market dynamics, and competitive landscape. Leverage this knowledge to identify opportunities for business expansion and differentiatin. Provide leadership and coaching to account teams, fostering a collaborative and highperformance culture. Set clear goals, provide regular feedback, and mentor team members To Enhance Their Skills And Capabilities. Accountable for idendifying and closing BAU deals within the account e.g. extensions, scope changes, other change requests and so on Drive contract negotiations, ensuring favourable terms and conditions for Virtusa. Monitor contract performance, manage scope changes, and resolve any conflicts or issues that arise. Efficiently managing operations, including accurate revenue forecasting, timely closure of contracts (including master services agreements, rate cards, statement of works, renewals, etc.), minimizing billing losses, and maximizing collections. Ensure compliance with relevant financial regulations and policies. Skills And Qualifications Bachelor's degree required, Post Graduate Diploma in Management/MBA degree is preferred Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services industry. Show more Show less
