Client Financial Mgmt Analyst

Skill required: Client Financial Management - Payment Processing Operations

Designation: Client Financial Mgmt Analyst

Qualifications:Master of Business Administration

Years of Experience:3 to 5 years
About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Responsible for executing all billing processes provided by the team ensuring adherence to the standard taxonomy tasks and corresponding standard desktop proceduresQualification-CA, CMA, MBA FPAN, Description-Responsible for financial management - including budgeting & forecasting, contract profit & loss management and advisory services to client and corporate leadership teamsMake payments using checks, wire, swift, direct debits etc. as part of invoice processing cycle. Additionally, execute manual payments and automated payment runs, run potential duplicate payments reports and take appropriate action and execute payment related controls.

What are we looking for? Processing accuracy and efficiency (Delivery quality)Minimize processing errors in all taxonomy steps of the billing processExecute all billing tasks within the agreed timelinesProcess expertiseThorough knowledge of the desktop procedures that have been designed for each of the taxonomy tasksClient communicationAddress client queries around billing in a timely and effective manner in order to avoid escalations where possibleQuality assurance Ensure all implemented quality assurance controls are adhered to while executing the billing tasksCollaboration ethicDevelop a constructive working relationship with the other billing agents of the team, share best practices and lessons learntContinuous improvement mindsetActively strive for personal development and upskilling/Communicate training ideas to the team leadDelivery quality metricsError rate :Percentage of billing transactions with errorsProcessing time :Average time taken to process a billing taskFirst pass yield :Percentage of transactions processed correctly without the need for reworkClient communication metricsClients complaint rateEscalation rate :Percentage of issues escalated to higher managementTeam Collaboration metricsPeer feedbackContribution to collaborative projectsContinuous improvement metricsAdaptability score (to new processes/tools/policies)Contribution to improvement/automation initiatvesAdded knowledge on knowledge on MS Office applications like Outlook, Excel, Word

Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsThe billing agent is expected to work in Night shifts from 6PM IST to 3AM IST
 Qualification 
Master of Business Administration