Claims Executive

Role Overview: As a Claims Agent at UnifyCX, you will be responsible for processing and reviewing submissions received via USPS, email, and fax. Your role will require attention to detail, accuracy, and the ability to escalate issues to leadership when necessary. Key Responsibilities: - Process Documents: - Review and process diverse documents and written correspondence within internal software, following company guidelines and protocols. - Ensure all correspondence is handled with accuracy and efficiency. - Additional Tasks: - Support assigned projects and other duties as directed by leadership. - Escalation Handling: - Proactively identify and escalate issues related to cases or class members. - Track and follow up to ensure escalations are resolved in a timely manner. Qualifications: - Education: - High school diploma or GED required. - Experience: - Prior relevant work experience is preferred but not mandatory. - Technical Skills: - Proficiency with Microsoft Office Suite and Adobe. - Ability to use internal software applications. - Communication Skills: - Ability to read and interpret documents. - Strong listening and verbal communication skills. - Advanced English required. Additional Details: UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in multiple countries. The company provides personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. UnifyCX leverages advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for clients. The company is committed to innovation and welcomes diversity, positioning itself as a trusted partner in meeting the evolving demands of a global market.,