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1 - 4 years

1 - 4 Lacs

Gurgaon

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Job Summary: The Associate II - Quality Auditor will be responsible for ensuring the quality and accuracy of claims processing and backend operations within the insurance domain. This role involves reviewing processed claims, providing real-time feedback to processors, ensuring compliance with company policies and regulations, and resolving complex issues. The ideal candidate will possess a strong attention to detail, excellent analytical skills, and a commitment to maintaining data confidentiality. Responsibilities: Responsibilities (Expanded): Quality Auditing: Conduct thorough audits of processed claims and backend operations, specifically focusing on life and annuity insurance products, to ensure adherence to quality standards and accuracy. Identify and document both internal and external errors related to claims processing and backend operations. Compliance: Ensure all applications and processes comply with company policies, state regulations, and underwriting guidelines specific to life and annuity insurance in the US. Stay updated on changes in regulations and policies that may impact claims processing and backend operations, particularly those related to life and annuity products. Maintain accurate and up-to-date documentation of audit findings and compliance records. Data Management: Maintain strict confidentiality of sensitive data and information. Accurately input and process data related to claims and backend operations. Correct errors and discrepancies in data entries. Issue Resolution: Investigate and resolve complex issues related to claims processing and backend operations. Collaborate with team members and other departments to address and resolve problems efficiently. Escalate unresolved issues to the appropriate personnel. Communication: Maintain clear and effective communication with clients and internal stakeholders. Provide regular updates on audit findings and quality metrics. Clearly communicate with team members about errors found, and how to correct those errors. Provide real-time feedback to claims processors and backend teams to facilitate immediate corrections and improvements. Monitor and track error rates and quality metrics to identify trends and areas for improvement, differentiating between internal and external error sources. Qualifications: Educational Background: Graduation in any stream; Commerce graduates preferred. Experience: Minimum 12+ months of experience in data entry/backend operations within the healthcare domain, claims processing, or insurance backend processes, with a focus on quality assurance, attention to detail, accuracy, and accountability. Experience in a professional/office environment requiring regular scheduled shifts. Skills: Proficient in using Windows PC applications, including the ability to navigate screens and learn new software tools. Typing speed of 30+ WPM with 95% accuracy. Basic understanding of Microsoft Excel. Strong analytical and problem-solving skills. Excellent attention to detail and accuracy. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Ability to maintain confidentiality. Strong understanding of quality control and auditing principles.

Posted 2 months ago

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2 - 5 years

3 - 6 Lacs

Gurgaon

Work from Office

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1. Reviewing the cases processed by medical adjudicator 2. Analysing financial error occurring at medical level 3. Auditing the queries and requirements raised in cashless and reimbursement cases 4. Feedback sharing and training for the frequent errors happening at processing level 6 Week offs in a month. Normal shift(9-6/10-7) Education- Doctors(BHMS/BUMS/BAMS/BPT) Experience- Min 1-2 years of Non-clinical experience Budget- 3.5 LPA to 5.5 LPA

Posted 2 months ago

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3 - 5 years

5 - 10 Lacs

Bengaluru

Work from Office

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We are seeking a qualified and experienced Medical Officer - Audit/Adherence to join our dynamic team. The ideal candidate will be responsible for reviewing, analyzing, and auditing health insurance claims from a medical perspective to ensure accuracy, compliance, and appropriateness of billed services and also ensure that providers adhere to contract.This role requires a keen understanding of medical conditions, health insurance policies, and the ability to collaborate with both medical professionals and insurance teams. Key Responsibilities: Claims Review and Audit: Conduct comprehensive audits of health insurance claims to ensure they meet company guidelines, industry standards, and regulatory requirements. Review medical records Verify the medical necessity of services rendered and assess the appropriateness of claims based on medical guidelines. Review the claims audited by Insurance companies and help in preparing appropriate response Billing Analysis: Ensure ethical practices are followed and identify any discrepancies between billed charges and approved services wrt to hospital SOC Compliance Monitoring/Adherence Ensure that all health insurance claims adhere to local, state, and healthcare and insurance regulations Monitor claims for potential fraud, waste, or abuse and report discrepancies to the appropriate department. Ensure that providers are adhering to the contract and billing is done as per SOC/packages agreed Collaboration with Stakeholders: Work closely with internal teams such as claims,provider contracting , and Investigations departments to resolve claim-related issues. Liaise with provider contracting teams and healthcare providers and facilities to obtain necessary documentation for claim validation. Reporting & Documentation: Maintain detailed records of claim audits and provide reports on audit findings, recommendations, and actions taken. Prepare reports for management on trends, audit performance, and areas for improvement. Training and Guidance: Provide guidance and training to internal teams on billing abuse, claim processes, and compliance issues. Assist in the development of training materials to promote adherence to proper claims auditing protocols. Continuous Improvement: Identify opportunities for process improvement within the claims auditing workflow. Stay up-to-date with the latest medical trends, and insurance regulations to ensure best practices in the claims audit process. Qualifications: Education: Medical degree (MBBS, or equivalent) or an equivalent healthcare-related qualification. Additional certifications in medical coding ,project management,health insurance etc.would be highly advantageous Experience: Minimum of 2-3 years of experience in a medical claims auditing role or a related field such as health insurance claims, healthcare administration. Strong experience with reviewing and auditing claims, medical records Familiarity with Excel and basic analytics Experience in hospital billing and health insurance claims Skills & Competencies: Strong understanding of medical terminology and healthcare billing practices. In-depth knowledge of health insurance policies, regulations, and compliance requirements Analytical mindset with strong attention to detail and problem-solving abilities. Ability to communicate effectively with medical providers, insurance teams, and other stakeholders. Excellent organizational skills and the ability to manage multiple tasks and deadlines. Personal Attributes: High level of integrity and professionalism. Ability to work independently and as part of a team. Strong interpersonal and communication skills.

Posted 3 months ago

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