We are looking for a Patient Coordinator for Dr. Chugh practice at CK Birla Hospital & Imperio Clinics, Gurgaon. Role: • Be the primary touchpoint for all patient communication -calls, emails, DMs, walk-ins. • Coordinate consultations, surgery schedules, and follow-up appointments with precision. • Maintain patient records, consent forms, pre-op/post-op instructions, and billing clarity. • Provide timely updates, reminders, and post-surgery care communication. • Work closely with Dr. Chugh, nursing, and digital teams to ensure a seamless patient journey. • Collect feedback and testimonials to improve experience and reputation. • Respect confidentiality, exude warmth, and handle sensitive topics with grace. Great Fit If : • Have prior experience in healthcare, aesthetics, or client servicing. • Are fluent in English and Hindi, with strong communication skills. • Are proactive, detail-oriented, and calm under pressure. • Know how to manage time and multitask in a fast-paced environment. • Are tech-savvy (basic Excel, CRM, WhatsApp, Google Drive). 📍 Location: Gurgaon (Full-time) ⏰ Timings: Monday–Saturday (9:30 AM – 6:30 PM) Show more Show less
Company Description CK Birla Hospital, a part of the CK Birla Group, is dedicated to transforming family healthcare through warmth, responsiveness, and patient-centric care. With state-of-the-art facilities located in Gurugram and West Delhi, we provide exceptional clinical services in a patient-led, compassionate environment. Our multidisciplinary team of experts, including those with international accreditations, ensures global standards of care and advanced treatments, such as robotic surgery. Leveraging cutting-edge technology, we deliver collaborative care with exceptional clinical outcomes and unmatched patient experiences. Role Description This is a full-time, on-site role for a Sales Counsellor in the Obstetrics and Gynecology (Obs and Gynae) department at CK Birla Hospital, located in Delhi, India. The Sales Counsellor will engage with patients, address their inquiries, and ensure a smooth and satisfying consultation experience. The role involves handling customer service interactions, promoting relevant hospital services, facilitating the sales process, and addressing patient concerns to achieve high levels of customer satisfaction. Qualifications Expertise in Customer Service and Customer Satisfaction to provide exceptional patient experiences Strong Communication skills to effectively interact with patients and internal teams Sales acumen to promote hospital services and facilitate conversion processes Excellent Organization Skills to manage appointments, inquiries, and other related tasks efficiently Ability to work in a dynamic and fast-paced healthcare environment Prior experience in healthcare or sales roles is a plus Bachelor’s degree in business, healthcare, or a related field