City Head

Job Description

Role & responsibilities • Drive revenue growth by maximizing occupancy, realizing revenue potential, and maintaining a steady supply of sellable rooms in the hub • Oversee the collection of outstanding amounts from clients, ensuring accounts receivable are managed effectively • Review revenue & performance dashboards for the team, enhancing visibility and enabling informed decisions • Provide consistent feedback on market dynamics, trends, pricing, and factors influencing the business to take strategic decisions for the hubs expansion, along with management • Achieve hub performance goals for Revenue & Customer Experience (Cx) metrics Uphold quality standards to drive repeat business and lead the implementation of new initiatives to enhance guest experiences • Resolve conflicts between property owners, customers, and internal teams, fostering smooth collaboration and effective problem-solving within team Ensuring daily availability of Sellable rooms (DSRN) • Revenue & Contribution margin (Absolute INR) • Pay at Hotel (PAH) realization • Ensuring occupancy (URNs) day on day • Improving Guest (Gx )Matrix Preferred candidate profile • Networking ability • Analytical ability • Strong problem-solving attitude • Internal stakeholder management & leadership skills • Minimum 8 to 12 years of Experience • Min 3-4 years of experience in a people manager capacity • Experience in the hospitality and/or travel industry would be prefered