Citrix Level II/III Engineer

As a Citrix Level II/III Engineer at our company, you will play a crucial role in managing and supporting Citrix Virtual Apps and Desktops infrastructure in both on-premises and cloud-hosted environments. Your responsibilities will include: - Administering and supporting Citrix infrastructure, including Virtual Apps (XenApp), Virtual Desktops (XenDesktop), Citrix ADC (NetScaler), Citrix Cloud, Citrix Director, Studio, PVS, MCS, and Citrix Workspace. - Providing Level II/III support for Citrix-related incidents, troubleshooting complex issues, and ensuring high performance and reliability. - Planning, deploying, and maintaining Citrix environments, including patching, upgrades, and new feature implementation. - Monitoring system health, identifying performance bottlenecks, and optimizing efficiency and user experience. - Creating and maintaining detailed documentation covering Citrix architecture, configurations, processes, and support procedures. - Collaborating with network, storage, and security teams to ensure operational efficiency and integration of the Citrix environment. - Serving as a technical escalation point for user issues, ensuring prompt resolution and customer satisfaction. - Implementing and enforcing security protocols and ensuring compliance with regulations. - Participating in root cause analysis, maintaining SLAs, and driving continuous improvement initiatives. Qualifications & Skills: - 5-7 years of hands-on experience in Citrix Virtual Apps and Desktops, with expertise in Citrix Cloud and Citrix ADC (NetScaler). - Strong technical proficiency in Citrix Director, Studio, PVS, MCS, License Server, Workspace, VDI support, and deployment. - Advanced troubleshooting skills in application delivery, memory management, performance tuning, and Citrix infrastructure diagnostics. - Citrix Certified Associate/Professional (CCA-V, CCP-V) or equivalent certifications preferred. - Strong communication, documentation, and interpersonal skills, with the ability to work independently and in a cross-functional team. (Note: No additional details of the company were present in the provided job description),