About us Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships. CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work. About the role We are seeking a highly skilled Technical Business Analyst to join our team, working with a leading Automotive Showroom Enquiry Management System. The ideal candidate will bring extensive experience in business analysis, a deep understanding of the automotive sector and the ability to manage and deliver complex Agile projects from inception to completion. This role involves working closely with stakeholders to analyse business needs, create critical Agile artefacts and support delivery throughout the project lifecycle. Automotive industry expertise is preferred. Experience working with public cloud-based enterprise data transform and load products and services (e.g., Mulesoft, SnapLogic, Boomi, Kafka) is preferred but not required. Proficiency in JIRA is also highly advantageous. Key responsibilities include: Lead Analysis Projects Drive and manage complex analysis initiatives, ensuring alignment with business objectives and technical requirements Engage with internal and external stakeholders to gather, refine, and validate requirements Ability to analyse relational databases and web APIs Agile Artefact Creation Produce all standard Agile delivery artefacts, including user stories, process flows, wireframes, acceptance criteria, and business rules documentation. Project Lifecycle Support Collaborate with delivery teams to support the full project lifecycle, from requirements gathering and planning to testing, deployment, and post-implementation reviews. Facilitate Agile Ceremonies Lead estimation sessions, sprint planning, backlog refinement, stand-ups, and retrospectives, ensuring a smooth and transparent delivery process. Business Process Mapping Conduct detailed analysis and documentation of automotive business processes, with a focus on areas such as DMS and integration workflows. Identify opportunities for process improvement and optimisation. Integration Analysis Analyse and document system integration requirements and dependencies between Dealerweb Showroom and other platforms, ensuring seamless data flow and system performance. Work with the engineering teams to understand and decipher the technical aspects of the system to be considered when specifying the requirements Stakeholder Engagement Act as a bridge between business and technical teams, facilitating communication and ensuring clarity in objectives and outcomes. We are looking for: Minimum of 5 years’ experience in business analysis in complex, Agile environments Strong understanding of APIs and API authentication methods Experience writing and maintaining API documentation for both internal and external stakeholders In-depth knowledge of Agile methodologies and hands-on experience in Agile project delivery. Experience working with public cloud-based enterprise data transform and load products and services (e.g., Mulesoft, SnapLogic, Boomi, Kafka) preferred but not required. Excellent stakeholder management and communication skills Ability to work independently and collaboratively in a remote working environment In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing. We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us. The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued. View our candidate privacy policy here - CitNOW-Group-Candidate-Privacy-Policy.pdf (citnowgroup.com) Show more Show less
About us Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships. CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work. About the role The Product Owner will play a key role in ensuring future product work is well refined, prioritised and ready for our cross functional development teams to deliver effectively. You will own the backlog and support the team with issues and blockers, whilst bringing in the voice of the customer. You’ll be in constant contact with the Product Manager, Head of Product and the wider business to maintain a smooth release of new features and products. A solid understanding of APIs, data transfer methods and experience working on product integrations with third-party systems is essential. Key responsibilities include: Work with a variety of stakeholders and colleagues, including as Developers and Designers, to ensure a common understanding of objectives and priorities for the Scrum team Take the lead within the Scrum team as the Product Owner Ensure the team has adequately defined and prepared tasks for the sprints Plan and prioritise product backlogs Collaborate with the Product Manager to ensure feasibility and delivery of the roadmap - moving from long to near term Develop and prioritise stories and epics to ensure work is focused on items which are aligned with the product roadmap Define acceptance criteria and break down deliverables into user stories to ensure they meet business and quality standards Lead on the detail of release plans, set expectations for delivery and be prepared with excellent documentation Play an active role in mitigating any blockers to the successful delivery of sprints Keep up to date with the latest trends and best practices for Agile/Scrum working We are looking for: 5+ years of experience as a Product Owner In-depth knowledge of Agile methodologies and hands-on experience in Agile project delivery. Ability to work independently and collaboratively in a remote working environment A solid understanding of APIs, data transfer methods and experience working on product integrations with third-party systems is essential In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing. We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us. The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued. View our candidate privacy policy here - CitNOW-Group-Candidate-Privacy-Policy.pdf (citnowgroup.com) Show more Show less
About us Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships. CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work. About the role We are seeking a highly experienced Senior Database Administrator to own the performance, availability and security of our growing fleet of databases across MSSQL, PostgreSQL and AWS-managed services. This individual will play a key role in designing scalable data architectures, ensuring high availability and supporting development teams with optimised queries and resilient data pipelines. Key responsibilities: Database Administration & Operations Maintain, monitor, and tune production and staging MSSQL and PostgreSQL databases Manage high availability, backups, restores, replication, and disaster recovery strategies Ensure uptime and performance SLAs are met across cloud and hybrid environments AWS Cloud Expertise Administer RDS, Aurora, and EC2-hosted database instances. Monitor database performance using CloudWatch, Performance Insights, and third-party tools Data Architecture & Design Work with engineering teams to model new schemas, optimize indexes, and review queries Implement and enforce best practices in database normalization, partitioning, and data lifecycle management Security & Compliance Ensure data encryption, access controls, and audit logging are in place and compliant with company policies Support GDPR/SOC 2/ISO 27001 initiatives with appropriate database controls and evidence collection Collaboration & Mentoring Provide database guidance to developers and DevOps teams during code reviews and deployments Share knowledge, mentor junior DBAs, and improve documentation and internal tooling Required skills & experience 10+ years of DBA experience, including at least: 5+ years with MSSQL Server (SQL Agent, SSIS, performance tuning) 5+ years with PostgreSQL (query optimization, extensions, logical replication) Strong hands-on experience with AWS database services: RDS, Aurora, S3, and IAM integration Solid understanding of SQL query optimization, execution plans, and troubleshooting slow queries Proven track record of managing production-grade environments with strict uptime SLAs Familiarity with infrastructure-as-code and automation using tools like Terraform or Ansible Nice-to-have qualifications: Experience with NoSQL databases (e.g., DynamoDB, Redis, Mongo) Exposure to CI/CD pipelines with database change management tools (Flyway, Liquibase) Knowledge of containerized database deployments (e.g., PostgreSQL on Kubernetes) Certification in AWS (e.g., AWS Certified Database – Specialty) In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing. We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us. The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued. View our candidate privacy policy here - CitNOW-Group-Candidate-Privacy-Policy.pdf (citnowgroup.com)
About us Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships. CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work. About the role We are seeking a highly experienced Senior Database Administrator to own the performance, availability and security of our growing fleet of databases across MSSQL, PostgreSQL and AWS-managed services. This individual will play a key role in designing scalable data architectures, ensuring high availability and supporting development teams with optimised queries and resilient data pipelines. Key responsibilities: Database Administration & Operations Maintain, monitor, and tune production and staging MSSQL and PostgreSQL databases Manage high availability, backups, restores, replication, and disaster recovery strategies Ensure uptime and performance SLAs are met across cloud and hybrid environments AWS Cloud Expertise Administer RDS, Aurora, and EC2-hosted database instances. Monitor database performance using CloudWatch, Performance Insights, and third-party tools Data Architecture & Design Work with engineering teams to model new schemas, optimize indexes, and review queries Implement and enforce best practices in database normalization, partitioning, and data lifecycle management Security & Compliance Ensure data encryption, access controls, and audit logging are in place and compliant with company policies Support GDPR/SOC 2/ISO 27001 initiatives with appropriate database controls and evidence collection Collaboration & Mentoring Provide database guidance to developers and DevOps teams during code reviews and deployments Share knowledge, mentor junior DBAs, and improve documentation and internal tooling Required skills & experience 10+ years of DBA experience, including at least: 5+ years with MSSQL Server (SQL Agent, SSIS, performance tuning) 5+ years with PostgreSQL (query optimization, extensions, logical replication) Strong hands-on experience with AWS database services: RDS, Aurora, S3, and IAM integration Solid understanding of SQL query optimization, execution plans, and troubleshooting slow queries Proven track record of managing production-grade environments with strict uptime SLAs Familiarity with infrastructure-as-code and automation using tools like Terraform or Ansible Nice-to-have qualifications: Experience with NoSQL databases (e.g., DynamoDB, Redis, Mongo) Exposure to CI/CD pipelines with database change management tools (Flyway, Liquibase) Knowledge of containerized database deployments (e.g., PostgreSQL on Kubernetes) Certification in AWS (e.g., AWS Certified Database – Specialty) In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing. We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us. The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued. View our candidate privacy policy here - CitNOW-Group-Candidate-Privacy-Policy.pdf (citnowgroup.com)