Unified Communications Engineer Globalxperts Technology

2.0 - 7.0 years

0 - 1 Lacs

chennai

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Expertise in Cisco Unified Communications (CUCM, Unity Connection, IM & Presence) Experience with Cisco Webex, Cisco Jabber, MS Teams Voice Knowledge of Voice Gateways (SIP , MGCP, H.323), VOIP, RTP, QoS

Posted 1 day ago

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Technical Analyst Teleperformance (TP)

3.0 - 5.0 years

10 - 14 Lacs

gurugram, delhi / ncr

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Role & responsibilities System Health and Incident Management: Continuously monitor support system performance (ACSS, Workhub, Cisco Jabber, etc) for anomalies or alerts. Process and Tool Enablement: Ensure support teams have the correct access, updated resources, and efficient tools to do their job. Access and Data Integrity: Manage fundamental administrative tasks crucial for agent productivity and data reliability. Manage agent access requests (CCMP, AYS Escalations, etc) and monitor and track fixes and enhancements for systems. Documentation and Optimization: Identify root causes and drive systemic improvements to reduce technical issues and improve support efficiency. Proactively call o...

Posted 2 weeks ago

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Voice Business Analyst Select Source International

8.0 - 13.0 years

20 - 35 Lacs

bengaluru

Work from Office

Experience in Cisco IP telephony, python, Cisco Jabber, Cisco expressway server, CUCM 1. Minimum 5+ yrs of relevant experience in Cisco voice and unified communication. 2. Business analyst role with experience scripting in python. 3. Able to analyze the data trends and create and track KPI against products and roll out of products. 4. Excellent documentation skills and creating end user documentation and presenting to key stakeholders. 5. Excellent communication skills to deliver key messaging about projects and programs to key stakeholders.

Posted 2 months ago

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