Chip level Computer Hardware Engineer

Computer Hardware Engineer – Retail Tech Support (Gangtok)

Location: Placewell Retail, MG Marg, New Market, Gangtok

About the Role:

Placewell Retail is looking for a Computer Hardware Engineer to manage technical support, hardware servicing, and customer issues at our Gangtok outlet. If you have hands-on experience in diagnosing and repairing laptops and desktops, we want to hear from you!

Key Responsibilities:

• Diagnose and repair issues in laptops, desktops, and accessories
• Perform upgrades, part replacements (RAM, SSD, keyboard, battery, etc.)
• Handle OS installations, data backups, and driver setups
• Provide on-spot technical support to walk-in customers
• Coordinate with service centers and vendors for warranty claims
• Maintain service records and update job cards regularly
• Support the sales team with technical knowledge and after-sales confidence

Requirements:

• 2+ years of experience in laptop/desktop hardware and software servicing
• Ability to handle hardware tools and testing equipment
• Good understanding of Windows OS, drivers, and basic networking
• Knowledge of HP, Dell, Lenovo, Acer, and Mac systems preferred
• Fluency in English, Hindi, and Nepali is an advantage

Benefits:

• Fixed salary based on experience
• On-the-job learning and certification support
• Career growth within a reputed retail brand
• Positive and cooperative team environment

Work Hours: 10:30 AM to 8:00 PM

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person