Chief of Staff - SMB & Commercial Sales

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

As the Director of Strategic Initiatives/Chief of staff for our Global SMB Commercial Sales organization, you will play a pivotal role in shaping the strategic direction and growth of this dynamic and customerfocused division. Reporting directly to the Senior Vice President of SMB Commercial Sales, you will be responsible for driving key initiatives, ensuring organizational alignment, and fostering a highperformance culture. Your role will encompass strategy development, transformation leadership, goal setting, operational excellence, and enhancing the overall employee experience within the organization.

Qualifications

• A minimum of 15+ years of experience in sales-related strategy roles or in Consulting within the technology sector, preferably in the software industry.
• Deep knowledge of the B2B SaaS industry, including market trends, competition, and emerging technologies.
• Proven ability to set and achieve ambitious goals, fostering a culture of results and accountability.
• Strong track record of applying strategic thinking and vision to drive significant impact within an organization.
• Experience in aligning organizational goals and driving successful transformation initiatives.
• Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
• Strong financial acumen and experience in managing budgets, forecasting, and financial planning.
• Outstanding problem-solving skills, with the ability to analyze situations, identify solutions, and drive effective resolutions.
• High political acumen to navigate complex organizational dynamics and build consensus among diverse teams.
• Ability to thrive in a fast-paced, dynamic environment, adapting to changing circumstances with resilience and composure.
• Leadership qualities that inspire and motivate global and diverse teams to achieve their best performance.
• Experience in crisis management, with the ability to make sound decisions under pressure.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.