Chat Support Executive

Job Description

Key Responsibilities: Handling customer queries on Chat and Inbound calls Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings Handle all queries in a polite, professional manner Educate customers on services and processes Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications Minimum of 1 year of relevant experience as Customer care. Passionate about customer care Good typing skill Fluent in written and spoken Kannada & Telugu Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Job Type: Full-time Pay: Up to ₹30,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Rotational shift Experience: Calling / Chat: 1 year (Required) Language: Kannada (Required) Hindi (Preferred) Telugu (Preferred)