We are looking for a Chat Support Executive to join our customer service team in Pune. The role involves assisting clients through live chat, email, and messaging platforms by addressing queries, providing product/service information, and ensuring a smooth customer experience. This is a non-voice process ideal for candidates with good written communication skills.

Key Responsibilities:

Respond promptly to customer queries via chat and email support.
Provide accurate product, service, and process information to clients.
Handle multiple chat conversations simultaneously with efficiency.
Resolve customer complaints, escalate complex issues to seniors when required.
Maintain customer interaction records in CRM / internal tools.
Coordinate with the sales, technical, and back-office teams for query resolution.
Ensure high levels of customer satisfaction and service quality.

Requirements & Skills:

Minimum 10th / 12th pass / Graduate (any stream).
Good written English and typing skills.
Basic knowledge of MS Office & internet browsing.
Ability to multitask, work under pressure, and handle queries patiently.
Prior experience in chat/email process or BPO customer support preferred (freshers can also apply).

Perks & Benefits:

Competitive salary with incentives.
Training & career development opportunities.
Growth opportunities within sales, customer support, and consulting roles.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,500.00 - ₹21,500.00 per month

Benefits:

Cell phone reimbursement
Internet reimbursement
Paid time off

Work Location: In person

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Chat Support Executive (Pune)