Chat Support Executive

**Job Description:** As a Customer Service Representative, your role involves responding to customer inquiries via live chat in a professional, friendly, and timely manner. You will be responsible for resolving customer issues related to products, services, or account inquiries with effective solutions. Providing product recommendations, information, and assisting with the ordering process will be a key part of your daily tasks. It is essential to maintain accurate records of customer interactions, feedback, and issues in the CRM system. Following up with customers to ensure their issues have been resolved to their satisfaction and ensuring adherence to company guidelines, processes, and service level agreements (SLAs) are crucial aspects of this role. Handling multiple chats simultaneously while maintaining high-quality service standards and identifying opportunities to upsell or cross-sell products/services based on customer needs are also part of your responsibilities. Collaborating with other departments to resolve customer concerns and enhance the customer experience is an integral part of the job. **Qualifications Required:** - Minimum Qualification: Any graduate or above - Excellent written communication skills (English) - Strong problem-solving ability and attention to detail - Previous customer service experience, especially in a chat process, is preferred - Ability to manage multiple chats effectively and efficiently - Knowledge of basic computer applications and CRM tools - Key Traits: Empathy, patience, attention to detail, and the ability to work in a fast-paced environment (Note: Additional details about the company were not provided in the job description.),