Chat Support Executive

Job Description

We are hiring for an international Chat || Blended|| Voice processes in Pune. Call : +91 7796671011 || 7796651011 || 9420115156 Key Responsibilities Handle inbound customer queries (billing, rate plans, service activations, credits, complaints) via live chat. Understand and assess customer needs, responding clearly and concisely. Maintain warm, professional relationships while achieving efficiency and sales targets. Contribute to profitability through upselling and cross-selling. Follow schedules, adhere to compliance, and maintain work ethics. As you gain experience, expand your role and skill set to support wider business requirements. Skills & Competencies * Excellent verbal and written communication. * Strong listening and objection handling abilities. * Persuasive, diligent, and solution-focused. * Team player with a collaborative approach. * Skilled in MS Office and adept with live chat platforms. * Experience in customer service or the telecoms industry required. * Upselling or proactive sales experience on live chat is mandatory. Call : +91 7796671011 || 7796651011 || 9420115156 Job Types: Full-time, Permanent, Fresher Pay: Up to ₹480,000.00 per year Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift US shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person Speak with the employer +91 9420115156 Expected Start Date: 30/06/2025