Chat Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Easy Solution Infosystems (P) Ltd.

18 - 29 years

1 - 3 Lacs

Bengaluru

Posted:5 hours ago

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Job Description

chat support executive helps customers solve problems and answer questions in real-time using online text chat, messaging apps, or social media.

Key Responsibilities

Answering queries: Respond to customer questions quickly and clearly through live chat tools.
Multitasking: Manage multiple chat conversations at the same time without losing quality or speed.
Resolving issues: Troubleshoot technical glitches, process orders, or fix billing problems.
Escalating complaints: Pass hard problems or angry customer issues to senior supervisors or technical teams.
Logging data: Write down notes about customer problems and solutions in the company database.

Required Skills

Strong typing and writing: Good spelling, clear grammar, and fast typing skills.
Good communication: A polite, friendly, and helpful tone in all messages.
Patience and empathy: Ability to stay calm and kind when dealing with upset customers.
Basic computer skills: Know how to use CRM software, chat platforms, and spreadsheets.

Qualifications

Education: High school diploma (12th pass) or a college degree.
Required Age criteria 18 to 29 years
Required Experience fresher to 2years experience

Experience: Past work in customer service or data entry is helpful.

Pay: ₹16,000.00 - ₹33,000.00 per month

Work Location: In person

Skills Required

Chat Support Social Media Live Chat Billing Typing Skills Computer Skills CRM Software 12th Pass Customer Service Data Entry Chat and email support Social media marketing

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Job Type

Part Time

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Chat Support Executive