0 - 5 years
1 - 2 Lacs
Posted:1 week ago
Job Description of food Delivery company :-
Roles & Responsibilities:
Handle customer queries through calls, chats, and emails for the Delivery app process.
Ensure customer satisfaction by resolving issues efficiently and professionally.
Manage order-related concerns like delivery delays, refunds, and replacements.
Maintain accurate call logs and case updates while adhering to quality and productivity
standards.
Collaborate with internal teams to ensure smooth communication and issue resolution.
Eligibility Criteria:
Excellent communication skills in English & Hindi (spoken and written).
Education: Undergraduate / Graduate (any stream).
Experience: Freshers and experienced candidates can apply.
Must have a laptop/desktop with minimum 8GB RAM and Windows 10.
Wi-Fi connection is mandatory.
Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1
hour break).
Comfortable using a personal phone for calls, with number masking ensuring that the
candidates personal number is not revealed to customers.
Comfortable to be on camera during the shift hours, training and interview.
6 days working, 1 rotational week off.
On-the-job training provided (certification required post-training).
Interview Process:
1. HR Evaluation
2. L1 Operations Evaluation
3. L2 Operations Round
4. Ambition Test
5. Client Evaluation
Salary For Apprentice candidate - 16700
Salary for Freshers/Experience - 18800 CTC
Every month salary - 13558
Every quarter month salary - 17134
Deduction part
PF - 1717
ESIC - 500
Bonus - 1192
Note - We do not charge any amount for interview and joining.
Interested call now HR
Amaan 9892766187
Farah 9372154643
Free courses, interview questions and practice for each skill.
Remote
Full Time
Angel Consultancy Mumbai
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