Chat Support Executive

Job Description: Chat Support Executive

Company: Goodveda Health Labs Pvt. Ltd.
Location: Noida, NCR
Job Type: Full-Time
Department: Customer Support
Industry: Healthcare, Ayurveda & Wellness

About Goodveda

Goodveda is a health and wellness brand offering Ayurvedic and nutrition-based solutions to help customers improve their health and well-being. We are looking for a customer-focused Chat Support Executive to handle customer queries, provide timely assistance, and ensure a smooth customer experience.

Key Responsibilities

• Respond to customer queries through live chat, WhatsApp, email, and other digital support channels.
• Provide accurate information about products, orders, payments, delivery status, and return or refund requests.
• Resolve customer complaints professionally and within the defined timelines.
• Assist customers with order placement, order tracking, and product-related queries.
• Coordinate with the sales, logistics, and other internal teams to resolve customer issues.
• Maintain records of customer interactions and update customer details in the CRM.
• Follow up with customers to ensure their concerns have been resolved.
• Maintain a professional, polite, and customer-friendly communication style.
• Meet customer support targets related to response time, resolution time, and customer satisfaction.

Required Skills & Qualifications

• Graduate or undergraduate candidates with relevant communication skills may apply.
• Excellent written communication skills in English and Hindi.
• Basic computer knowledge and familiarity with email and chat platforms.
• Ability to handle multiple customer conversations simultaneously.
• Good problem-solving skills and a customer-oriented approach.
• Ability to work in a team and manage customer queries patiently.
• Previous experience in chat support, customer service, e-commerce, or D2C support will be an advantage.

What We Offer

• Opportunity to work with a growing health and wellness brand.
• Supportive and professional work environment.
• Learning and career growth opportunities.
• Salary as per experience and company standards.

How to Apply

Interested candidates can share their updated resume at:

Email: koyana.sharma@goodveda.com

Subject Line: Application for Chat Support Executive.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person