Chat Support Executive

0 - 2 years

0 - 2 Lacs

Posted:2 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title: Chat Process Executive Location: Pune Kharadi Job Type: Full-time / Rotational Shifts We are looking for a Chat Process Executive to provide excellent customer support through live chat platforms. The ideal candidate should have strong written communication skills, fast and accurate typing, and the ability to resolve customer queries efficiently. Responsibilities: Interact with customers via live chat to address inquiries, issues, or complaints. Provide accurate information regarding products and services. Record and update customer interactions in the CRM. Escalate unresolved issues to the appropriate team. Requirements: Good written English communication skills. Typing speed of 3040 WPM with high accuracy. Basic knowledge of computers and chat support tools. Ability to work in rotational shifts. Previous BPO or customer service experience is a plus. This role requires a customer-first mindset and the ability to multitask in a fast-paced environment.

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